Genesys PureCloud Developer at Neighborly® in Irving, TX | Kablio

Role

Description

call flows

ci/cd

monitoring

documentation

enterprise architecture

api integration

Build and maintain IVR/IVA call flows using Genesys Architect.
Collaborate with cross-functional teams to understand customer, franchise, brand and/or user requirements
Monitor and troubleshoot issues in production environments.
Implement best practices for CI/CD, version control, and testing.
Provide technical documentation and knowledge transfer to internal teams.
Design an enterprise architecture for contact center capabilities based on Genesys Cloud CX and the Neighborly enterprise wide technology ecosystem that incorporates Conversational AI, Marketing Orchestration, Enterprise Data, and IT/telecom infrastructure (ie UCaaS) that achieves revenue and business growth outcomes
Translate requirements into innovative scalable solutions that deliver business outcomes; ensure integration of Genesys Cloud with 3rd party systems and the Neighborly enterprise technology ecosystem via APIs and web services

Requirements

genesys cloud

byoc

rest api

oauth

servicetitan

bachelor's

Proficiency in telephony and cloud voice technologies
Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional).
3+ years of experience with Genesys Cloud CX platform and integration of the platform with other technologies such as Conversational AI, Marketing Orchestration and Enterprise Data
Familiarity with BYOC architecture and enterprise carrier solutions.
Experience with RESTful APIs, JSON, and OAuth.
Experience with unified communications and other collaboration tools.
Proficiency in Genesys Architect, scripting, and API integrations.
Knowledge of custom CRM and POS integrations (ServiceTitan).
Strong understanding of contact center operations, work force management, quality management, reporting, text analytics and voice of the customer
Experience with data analytics or reporting tools.
Bachelor's Degree in Computer Science or other related fields

Benefits

Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities
Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
Competitive Pay: Commensurate with experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30+ Brands

Globally Operated

The company operates 30+ brands across six countries, showcasing its extensive global presence.

5,500 Franchises

System-Wide Network

The company has grown to manage over 5,500 franchises worldwide, marking significant expansion.

$4B Sales

Annual Revenue

In 2023, the company surpassed $4 billion in system-wide sales, highlighting strong financial performance.

7 #1 Brands

Top-Ranked Franchises

Seven of its brands, including Mr. Rooter and Glass Doctor, ranked #1 in Entrepreneur’s 2025 Franchise 500.

The company rebranded to Neighborly® to reflect its spirit of local service and community focus.
Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.
The franchise model supports owners with training, marketing tools, and a commitment to quality service.
Major private-equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.
The acquisition of Lawn Pride expanded its services to include fertilization and weed control.
The company emphasizes a local, community-based approach, with every job performed by experts in the neighborhood.

Culture + Values

Treating others as they would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements that one is willing, able, and intends to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if one disagrees or does not understand.
Never saying anything about anyone that one would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making one's best effort to understand and appreciate the customers' needs in every situation.
Having Fun in the Process

Environment + Sustainability

No public statements or detailed data on environmental, sustainability, or net-zero initiatives were found on official sources.
No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.

Inclusion & Diversity

No publicly disclosed DEI strategy or gender-related statistics were found on official Neighborly® web or LinkedIn pages.
Unable to locate any data-driven outcomes or targets related to diversity, equity, or inclusion.

Articles

Chief Growth Officer appointment (Feb 2025)

Chief Financial Officer appointment (May 2025)

Careers at Neighborly®

Role

Description

call flows

ci/cd

monitoring

documentation

enterprise architecture

api integration

Build and maintain IVR/IVA call flows using Genesys Architect.
Collaborate with cross-functional teams to understand customer, franchise, brand and/or user requirements
Monitor and troubleshoot issues in production environments.
Implement best practices for CI/CD, version control, and testing.
Provide technical documentation and knowledge transfer to internal teams.
Design an enterprise architecture for contact center capabilities based on Genesys Cloud CX and the Neighborly enterprise wide technology ecosystem that incorporates Conversational AI, Marketing Orchestration, Enterprise Data, and IT/telecom infrastructure (ie UCaaS) that achieves revenue and business growth outcomes
Translate requirements into innovative scalable solutions that deliver business outcomes; ensure integration of Genesys Cloud with 3rd party systems and the Neighborly enterprise technology ecosystem via APIs and web services

Requirements

genesys cloud

byoc

rest api

oauth

servicetitan

bachelor's

Proficiency in telephony and cloud voice technologies
Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional).
3+ years of experience with Genesys Cloud CX platform and integration of the platform with other technologies such as Conversational AI, Marketing Orchestration and Enterprise Data
Familiarity with BYOC architecture and enterprise carrier solutions.
Experience with RESTful APIs, JSON, and OAuth.
Experience with unified communications and other collaboration tools.
Proficiency in Genesys Architect, scripting, and API integrations.
Knowledge of custom CRM and POS integrations (ServiceTitan).
Strong understanding of contact center operations, work force management, quality management, reporting, text analytics and voice of the customer
Experience with data analytics or reporting tools.
Bachelor's Degree in Computer Science or other related fields

Benefits

Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities
Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
Competitive Pay: Commensurate with experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30+ Brands

Globally Operated

The company operates 30+ brands across six countries, showcasing its extensive global presence.

5,500 Franchises

System-Wide Network

The company has grown to manage over 5,500 franchises worldwide, marking significant expansion.

$4B Sales

Annual Revenue

In 2023, the company surpassed $4 billion in system-wide sales, highlighting strong financial performance.

7 #1 Brands

Top-Ranked Franchises

Seven of its brands, including Mr. Rooter and Glass Doctor, ranked #1 in Entrepreneur’s 2025 Franchise 500.

The company rebranded to Neighborly® to reflect its spirit of local service and community focus.
Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.
The franchise model supports owners with training, marketing tools, and a commitment to quality service.
Major private-equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.
The acquisition of Lawn Pride expanded its services to include fertilization and weed control.
The company emphasizes a local, community-based approach, with every job performed by experts in the neighborhood.

Culture + Values

Treating others as they would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements that one is willing, able, and intends to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if one disagrees or does not understand.
Never saying anything about anyone that one would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making one's best effort to understand and appreciate the customers' needs in every situation.
Having Fun in the Process

Environment + Sustainability

No public statements or detailed data on environmental, sustainability, or net-zero initiatives were found on official sources.
No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.

Inclusion & Diversity

No publicly disclosed DEI strategy or gender-related statistics were found on official Neighborly® web or LinkedIn pages.
Unable to locate any data-driven outcomes or targets related to diversity, equity, or inclusion.

Articles

Chief Growth Officer appointment (Feb 2025)

Chief Financial Officer appointment (May 2025)

Careers at Neighborly®