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Technical Advocate
Generac
Provide technical support via calls, troubleshooting, sales and quoting for small engines.
10d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
South Burlington, VT
Onsite
Company Size
9,239 Employees
Service Specialisms
Power Generation
Energy Storage
Backup Power Systems
Renewable Energy Solutions
Energy Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
call handling
customer support
technical reporting
product knowledge
schedule adherence
call quality
- Adhere to the standards set for attendance and schedule adherence.
- Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs. Support customers with small engine troubleshooting, shop visit set up, medium complexity machine support, quotes, and warranty order.
- Bring important technical information to a supervisor or leads attention.
- Conform to all call handling standards including but not limited to average call
- Stay up to date on products, product information, and training opportunities.
- Adhere to objectives established for call quality.
What you bring
troubleshooting
data entry
time management
computer skills
high school
customer service
- At least 3 months of customer service or mechanical experience and/or training
- Time management skills
- Ability to safeguard confidential customer information
- length, customer hold time, idle and wrap-up time.
- Meticulous data entry skills
- Ability and desire to learn mechanical aspects of equipment
- Troubleshooting skills
- Sales and upselling skills
- Customer Service skills
- Basic computer skills and the ability to learn new software
- High School Diploma/GED or equivalent
- Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$4.3B Revenue
Annual Income
The company generates over $4.3 billion in revenue annually.
80% US Share
Backup Power Dominance
The company dominates the backup power market, holding about 80% of the US share.
- It began by engineering affordable home standby generators and built its first engine tailored for generator use.
- Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices.
- Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients.
- Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.
- Generac Gives: a commitment to being a good neighbor and corporate citizen where employees live and work.
- Focus areas include education (especially STEM for underserved youth), first responders, disaster preparedness, veterans & military families, community volunteerism, energy conservation, and clean-energy education & innovation.
- Employee-enabled giving: all full-time employees receive volunteer time off and access to small grants for charities they're involved with.
- Hyper-local impact: philanthropic focus centered on locations where facilities and employees are based.
- Powering Up Education: employees engage in STEM outreach through classrooms, learning events, and facility tours.
- Generac Volunteers: organized teams participate in activities such as food sorting, shelter refurbishment, and STEM mentoring.
- Generac Community Spirit Awards: recognizing the most active volunteers during National Volunteer Appreciation Week.
$440 M investment
Solar + Battery Initiative
The company is investing up to $440 million in a Puerto Rico solar and battery initiative to power 40,000 homes.
$50 M awarded
Clean-Energy Microgrids
Received a $50 million award from the DOE's GRIP program to implement clean-energy microgrids at approximately 100 California water-utility sites, with at least 55% located in disadvantaged communities.
55% in disadvantaged communities
Clean-Energy Microgrids
Implementing clean-energy microgrids at 100 California water-utility sites, with a focus on serving at least 55% in disadvantaged communities.
409 kW solar
Net-Zero Microgrid
Supported a net-zero microgrid at Hotel Marcel, featuring a 409 kW solar installation and 1,012 kWh storage capacity.
- Partnership with DOE on Puerto Rico solar + battery initiative (up to $440 M investment for 40,000 homes)
- Awarded $50 M (via DOE GRIP) for clean-energy microgrids at ~100 California water-utility sites, at least 55% in disadvantaged communities
- Supported microgrid at Hotel Marcel (net-zero, 409 kW solar, 1,012 kWh storage)
- Distributing zero-emissions hydrogen fuel-cell generators in North America via partnership with EODev
- Generac Mobile® lighting towers reduce fuel consumption by up to 75% vs. traditional models via hybrid/battery and LED innovation
- Net-zero target not explicitly stated in publicly available sources
- The 2023 ESG report notes ESG integration but includes no specific DEI goals or gender breakdown.
- Public materials provide no data on female/male workforce percentages, leadership gender representation, diversity recruitment, or retention metrics.
- Neither generac.com nor LinkedIn pages disclose strategic DEI targets or outcomes.
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