Support Analyst III
Mri Software
issue analysis
client support
troubleshooting
problem solving
customer experience
client interaction
As a Client Support Analyst III with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity.
In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.
technical troubleshooting
3-5 years
financial knowledge
time management
communication
organization
While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.
This person will work predominantly in an office type environment.
Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
- Creative and curious troubleshooter
- Strong organization and time management skills
- 3-5 Software or Technical troubleshooting experience
- Ability to pick up and learn new concepts
- Financial knowledge or experience is a plus
- Compassionate and confident communicator
We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely.
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
- Invest in our competitive 401k plan and help set you up for your future
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
- Further your professional development and growth with our generous Tuition Reimbursement offerings
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
1971
Year Founded
MRI Software was established in 1971 and has grown to become a global leader in real estate technology.
- Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management.
- MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations.
- The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value.
- MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations.
- It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader.
- A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience.
- With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.
- Be nice. Do good. Act with integrity.
- Get it done. Move smart. Make it happen. Take responsibility.
- Strive to amaze. Astound clients. Delight partners. Wow everyone.
- Be fearless. Aim high. Be bold. Innovate without limits.
- Enjoy the ride. Have fun. Embrace change. Celebrate wins.
$630,000 saved
Energy Solution Impact
Clients using the energy solution achieved significant savings and reduced their environmental footprint across 12 sites.
22 million kW reduction
Energy Efficiency Achievement
The solution helped clients reduce energy consumption across 12 sites, contributing to sustainability goals.
- Facilitate journey to Net Zero or Carbon Neutrality via comprehensive carbon reporting and automated GHG tracking.
- Provide tools to track electricity, renewable energy, gas usage, and employee mileage across the entire organization.
- Deliver highly accurate calculation tools to manage science-based targets, track performance, and capture organizational baseline.
- Offer dashboards and analytics to identify energy-saving opportunities and verify savings per IPMVP standards.
- Enable sustainability accounting, opportunity identification, and actionable change in one integrated platform.
May 23, 2023
CEO Pledge Date
CEO signed the CEO Action for Diversity & Inclusion pledge to foster a workplace that values diverse perspectives.
ERG Established
Women and Allies ERG
The Women and Allies Employee Resource Group (ERG) was established prior to May 2023 to support gender diversity initiatives.
May 2023
LGBTQIA+ ERG Launched
The PRISM LGBTQIA+ Employee Resource Group was launched in May 2023 to promote inclusion for LGBTQIA+ employees.
Four Pillars
DEI Strategy
The company's diversity, equity, and inclusion strategy is built on four pillars: People, Culture, Community, and Marketplace.
- Formed partnerships with Coding Black Females, AnitaB.org, WITI, INROADS, and Steel City Codes to support underserved and underrepresented groups.
