Description

• Define and track KPIs for procedure adoption, training effectiveness, incident response quality, and compliance readiness:
• Establish a formal Management of Change (MOC) program for procedure revisions, including stakeholder review, version control, approvals, and effective dates.
• Supports a 24/7 control center; may require off-hours availability for major events, drills, or rollouts.
• Work with Compliance to ensure operator practices align with applicable NERC standards, registered entity obligations, and documented responsibilities.
• Support cyber-aware operations.
• Author, update, and standardize ROC operating procedures for wind, solar, and BESS, including:
• Facilitate post-incident “just culture” learning reviews; incorporate outcomes into training and procedures.
• Design and implement a competency-based training program for desk operators:
• Certify Operators for desk readiness; track individual competencies, corrective action plans, and proficiency trends.
• Act as the primary point of contact for training/procedure evidence during audits and mock audits, including preparation of narratives, samples, and interview prep for operators.
• Scenario-based simulations for high-risk/low-frequency events (e.g., system black-start coordination, high-wind cut-out, BESS thermal runaways, solar inverter tripping, grid frequency excursions).
• Drive alignment between ROC procedures and OEM manuals, site SOPs, engineering directives, SCADA/EMS functionality, and compliance requirements.
• Prepare and deliver high-quality communication (bulletins, playbooks, quick-reference guides) for operators and leadership.
• Coordinate with Compliance for internal/external audits; provide records of training, procedures, O&P testing, drill logs, and evidence requests.
• Partner with Engineering and SCADA/OT to ensure procedures reflect system capabilities and constraints (EMS/AGC logic, controls, telemetry).
• Support emergency drills with ISO/RTOs and internal Incident Command, including cross-functional exercises.
• Build and administer an LMS (or equivalent training records system) with learning paths, assessments, and objective rubrics.
• Maintain a central document repository (e.g., SharePoint) with clear taxonomy, searchability, and controlled access.
• Work with Trading/Marketing, Engineering, and Operations to Translate ISO/RTO market and operational rules into desk-level procedures:
• Support root-cause analyses (RCAs) for significant events; Lead the training/procedure workstream of RCAs and track closure of corrective actions related to human performance, operating practices, and documentation.

Requirements

• BESS operational safety metrics (thermal alarms handled per SOP, SOC management adherence).
• Demonstrated experience with incident response, RCAs, and MOC.
• Background in wind turbine controls (curtailment modes, high wind ride-through) and solar inverter/plant controller operations.
• Real-time dispatch, telemetering, AGC participation, schedule adherence, curtailment/redispatch, outage submission (planned/forced), derates, ramp rates, ancillary services performance, and settlement-impacting actions.
• Switching/tagging/lockout–tagout (LOTO) protocols in coordination with site O&M and grid operators.
• Outage reporting accuracy/timeliness; ISO/RTO notification SLAs.
• Onboarding, recurrent training, annual requalification, and delta training for procedural changes.
• NERC System Operator certification or utility operator certification (or equivalent exposure to operator qualification programs).
• Mean time to acknowledge (MTTA) and mean time to action (MTTA) for critical alarms.
• Procedure adherence score, training assessment pass rates, rework/corrections, audit findings closure time.
• Understanding of cyber/OT practices in a control center environment (secure access, change management, evidence logging).
• Occasional travel (≤20%) for site visits, ISO/RTO meetings, audits, and training delivery.
• Familiarity with SCADA/EMS, historian systems, alarm management, and HMI workflows.
• Direct experience creating and governing operating procedures and training programs for control center or plant operations.
• BESS-specific procedures (state-of-charge management, thermal events, EMS/BMS fault handling, fire/life-safety interfaces).
• Strong working knowledge of NERC standards relevant to ROC operations and ISO/RTO processes for real-time operations and outage reporting.
• 7–10+ years in power system operations, renewable generation, BESS operations, or utility/ISO/RTO environments.
• Fault response, outage detection/triage, derates, alarms, abnormal conditions, and emergency operations.
• Experience with PJM certification process
• Excellent written communication, instructional design, and stakeholder engagement skills.
• Experience with LMS administration, simulation platforms, and competency frameworks.
• Experience with battery energy storage operations and OEM/BMS/EMS intricacies.
• Bachelor’s degree in Engineering, Operations Management, Energy Systems, or related field (or equivalent experience).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance