Maintenance Administrator

Description

A key role in the division, you will support surveyors, multi-trade operatives and electricians by managing customer contact and coordinating daily schedules.

• Liaising with residents, housing officers and field teams
• Managing diaries, confirming access and ensuring efficient routing
• Booking and managing appointments for surveyors and multi-trade operatives
• Handling re-arranged visits, cancellations and urgent priorities
• Scheduling damp & mould surveys, follow-on works and compliance visits
• Providing excellent customer service to residents and clients
• Updating internal systems with job details, notes and completed tasks
• Ensuring all works are compliant with contractual KPIs and SLAs

Requirements

• IT-literate with good attention to detail
• Strong customer service background, ideally within social housing
• Experience in maintenance scheduling, repairs coordination or working for a construction services contractor
• Able to manage multiple diaries and changing priorities
• Will need to drive to office.
• Excellent people skills, with a friendly can-do demeanour
• Confident communicator with excellent organisation skills
• Comfortable working in a fast-paced environment

Benefits

£25,000 – £30,000 + Excellent Progression + Stable, Growing Business

The department is expecting considerable growth the next 12–18 months — offering genuine long-term career opportunities.

• Salary: £25,000 – £30,000 (depending on experience)
• Fast-growing division with strong investment and expansion plans
• Progression opportunities as the department scales
• Hours: 8am to 5pm, Monday to Friday (1 hour lunch)
• Long-term stability — backed by major private equity investors

Training + Development

Interview process

Visa Sponsorship

Security clearance