Assistant General Manager

Description

• Ensuring all Inspired Villages policies, processes, and standards are consistently followed.
• Driving high performance and engagement through objective setting, performance reviews, and commercial focus.
• Managing risk within your functional areas and maintaining appropriate controls.
• Identifying and developing outstanding talent within your functional area.
• Driving food & beverage profitability through increased footfall, cost control, and service excellence.
• Empowering direct reports to deliver exceptional experiences for residents, guests, and customers.
• Collaborating across teams to deliver against objectives and targets.
• Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters.
• Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement.
• Safeguarding residents, visitors, and team members at all times.
• Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P&L targets.
• Supporting the sales team by promoting the village and contributing to overall sales success.
• Managing your area of the service charge budget in partnership with the General Manager.
• Overseeing day-to-day operations to ensure smooth, high-quality service delivery.
• Identifying and addressing improvement areas impacting resident experience and team effectiveness.
• Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community.

Requirements

• Proven experience in mid-level management, ideally within hospitality or retirement communities
• Experience overseeing additional hospitality services beyond F&B
• Proficiency in Microsoft Office and strong overall computer skills
• Experience managing chargeable F&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs
• Sound knowledge of current Health & Safety legislation and best practices

Benefits

• Health & Wellbeing: Bupa Health Cash Plan including Employee Assistance Program and Life Assurance at 4× your annual salary
• Special Time Off: Big birthdays off for milestone birthdays ending in a 0
• Wellbeing Resources: Access to a wellbeing hub, including discounts on wellbeing interventions
• Perks & Discounts: Retail discounts across a variety of outlets and access to SMART tech
• Learning & Development: Ongoing opportunities to grow your skills and career
• Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team.
• Pension: 5% matched contribution scheme
• Sustainable Travel: Cycle to Work scheme and Electric Car scheme
• Generous Leave: 33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours, plus a holiday buying scheme to purchase up to 5 days.

Training + Development

Interview process

Visa Sponsorship

Security clearance