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Sureserve

Contract Administrator

Company logo
Sureserve
Sureserve provides essential services in energy efficiency, compliance, and asset management.
Coordinate and manage engineering tasks, maintain customer satisfaction in a social housing and public sector client-facing role, with a focus on contract administration and service delivery.
22d ago
£26,208
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Field
Company Size
1,600 Employees
Service Specialisms
Building Services
Electrical Engineering
Mechanical Engineering
Energy Management
Facilities Management
Asset Management
Construction Services
Project Management
Sector Specialisms
Social Housing
Public Buildings
Education
Energy Services
Industrial Buildings
Commercial Buildings
Energy Services
Insulation
Role
What you would be doing
work scheduling
engineering coordination
job coordination
customer support
job follow-up
resource allocation
  • Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
  • Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
  • Liaise with engineers to confirm availability and job completion timelines
  • Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary
What you bring
contract administration
communication skills
ms office
problem-solving
organisational skills
adaptability
  • Practical experience in contract administration, or similar, ideally within the gas or energy sector
  • Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
  • IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
  • Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
  • Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
  • Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
Benefits
  • Bike2Work Scheme
  • £26,208 per annum
  • Employee engagement events and “Employee Voice” programmes
  • EV Car Scheme
  • Sureserve Benefits Hub, accessing over 1000 retail discounts
  • Employee Assistance Programme (EAP)
  • Contributory pension scheme
  • Strong opportunities for career growth and development
  • “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
  • Virtual GP service, available for employees and immediate family
  • Private Healthcare (PMI)
  • Enhanced maternity, paternity, adoption leave and other family friendly policies
  • 20 days + Bank holidays (service based increasing holiday scheme)
  • Life assurance
Training + Development
Information not given or found
Company
Overview
  • Delivers reliable energy efficiency services across the UK.
  • Specialises in energy management, compliance, and asset maintenance.
  • Focuses on optimising energy use and ensuring regulatory compliance for clients.
  • Works with a broad client base, from local authorities to major utilities companies.
  • Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
  • Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
  • Utilises innovative technologies to drive energy savings and sustainability.
  • Strong presence in both public and private sector projects across the UK.
  • Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.
Culture + Values
  • Delivering excellent customer service
  • Achieving high levels of quality and efficiency
  • Striving for continuous improvement
  • Operating with integrity and accountability
  • Fostering a collaborative, team-oriented culture
  • Respecting and valuing diversity within the workforce
  • Being passionate and proud of the work we do
Environment + Sustainability
2050
Net Zero Target
The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.
  • Commitment to reducing carbon emissions across operations
  • Promoting energy efficiency and sustainability in all projects
  • Utilizing sustainable building materials and processes
  • Measuring and improving environmental impact through comprehensive data collection
  • Engaging with suppliers to align on sustainability practices
  • Achieving reductions in waste generation and promoting recycling initiatives
Inclusion & Diversity
25%
Women in Leadership
of the leadership team represent women.
  • Committed to building a diverse and inclusive workforce
  • Providing equal opportunities for career progression and development
  • Implementing training programs to raise awareness of unconscious bias
  • Promoting a culture of respect and inclusivity across the organization
  • Supporting flexible working to promote work-life balance
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