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Contract Administrator
Sureserve
Sureserve provides essential services in energy efficiency, compliance, and asset management.
Coordinate and manage engineering tasks, maintain customer satisfaction in a social housing and public sector client-facing role, with a focus on contract administration and service delivery.
Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
Liaise with engineers to confirm availability and job completion timelines
Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary
What you bring
contract administration
communication skills
ms office
problem-solving
organisational skills
adaptability
Practical experience in contract administration, or similar, ideally within the gas or energy sector
Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
Benefits
Bike2Work Scheme
£26,208 per annum
Employee engagement events and “Employee Voice” programmes
EV Car Scheme
Sureserve Benefits Hub, accessing over 1000 retail discounts
Employee Assistance Programme (EAP)
Contributory pension scheme
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
Virtual GP service, available for employees and immediate family
Private Healthcare (PMI)
Enhanced maternity, paternity, adoption leave and other family friendly policies
20 days + Bank holidays (service based increasing holiday scheme)
Life assurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
eligibility checks with a 3rd party, including right to work in the uk and dbs background checks.
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