Key Account Manager

Description

The key account management role is to ensure a strategic partnership with the customer by leveraging the ISS scale and a deep understanding of the customers’ business and purpose, thus creating value for the customer and at the same time ensuring retention and growth of the customer.

• Drive continuous stakeholder management to ensure that both customer stakeholders and internal stakeholders are all aligned on the customer promise with the account development plan as focal point
• Optimization and enhancement of service delivery and operations while ensuring commitment and compliance to the related requirements as dictated by local law, requirements of local governing bodies and Customer and ISS policies full process compliance to OPF and service excellence meeting with customer needs.
• Find solutions to complex problems
• Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team through recruitment, development and successor planning.
• Driving a strategic customer focus by ensuring that customer information is structured in a proper and easy assessable way in the ISS business tools using the ISS Account Development Process and Plan translating business insights and customer needs to relevant propositions and solutions (across regions/sites)
• Ensuring engagement by communicating in a tangible and concrete way to everyone, what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does delivering compliance look like for a service professional
• Taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P&L)

Requirements

• Decisive and action oriented
• Experience with SLA management and KPI reporting
• Resilient and bounces back quickly from setbacks
• Experience with budgeting, financial management, reporting and performance management
• Communicative – has a wide network, can maintain relationships
• FM industry or experience from service-industry
• Experience working in a large organization with several stakeholders with differing expectations and needs

Benefits

Great Place to Work® has ranked ISS India for 4th consecutive year of recognition. ISS India has climbed to the 7th position in 2024 and our 3rd time in the coveted TOP 10, reaffirming our dedication to nurturing a High-trust, High-Performance culture.

Training + Development

Interview process

Visa Sponsorship

Security clearance