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Customer Service Representative
Laticrete International
Handle customer service, order entry, pricing, invoicing, and support using JD Edwards.
13d ago
Entry-level, Junior (1-3 years)
Full Time
Bethany, CT
Office Full-Time
Company Size
1,800 Employees
Service Specialisms
Technical Services
Training & Education
Marketing Support
Sales
Customer Service
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Heavy Civil
Marine
Role
What you would be doing
jd edwards
order entry
system troubleshooting
phone queue
cross‑functional
file management
- Provide customers with accurate information on pricing, stock availability, backorders and shipping.
- Performs all customer service-related duties including, but not limited to; answering phones, computer entry of orders/Debits/Credits/RMA’s, providing shipment confirmations, invoices and credit memos utilizing JD Edwards’s system.
- Assist the Core team with CS system issues and provide tier 1 troubleshooting training to other CSRs.
- Efficiently manage inbound phone queue to assure inbound customer calls are handled timely with minimum hold times and/or transfers.
- Work with cross-functional teams including; Sales, Logistics, Warehouse/Plant, Finance, Marketing and Procurement.
- Provide dedicated product and/or account support as required based on seasonality and demand.
- Back up Senior CSR duties, as needed.
- Follow established processes and procedures to handle phone orders, provide order status updates, look-up part numbers and pricing information. In addition, continuously recommend changes to procedures to best support the business.
- Assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.
- Compile and distribute action items from daily production meetings, including backorders and other potential product issues.
- Provide day to day support to meet customer need dates and requirements
- Act as the Subject Matter Expert for all Customer Service issues.
- Maintain organized customer files, hard copies and electronic files as required.
- Cross-train new employees as needed to support onboarding and work transitions.
- Aid during internal and external audits by representing the local team during the audit and pulling documents necessary to complete.
What you bring
customer service
microsoft office
jd edwards
laticrete
communication
physical ability
- 3 years’ experience in professional Customer Service environment.
- Computer Skills: Intermediate to Advanced knowledge of Microsoft Office (Word, Excel) and Microsoft Outlook.
- Excellent communication skills both written and verbal
- 2 years’ experience JD Edwards preferred
- Physical ability to lift, move and/or carry minimum of 25 pounds. Ability to network and partner cross-functionally to ensure the CS team can be the central voice to the customer without confusion or delay.
- Excellent interpersonal skills
- At least 2 years’ experience in Customer Service at LATICRETE, or comparable industry experience.
- Professionally communicate with internal and external customers.
- Life Insurance, AD&D and Supplemental Insurance
- Flexible spending
- 13 paid holidays in addition to paid vacation and sick time
- Tuition reimbursement
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Interview process
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Visa SponsorshipInformation not given or found
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People also searched
Company
Overview
Founded in 1956
Year Established
The company was founded in a New Haven basement in 1956, marking the beginning of its innovative journey in latex-tile solutions.
$420M Revenue
Annual Revenue
Generates solid revenue from diverse markets including residential, commercial, and industrial sectors.
- A three-generation, family-owned business that expanded into 100+ countries through bold export strategies.
- Products range from tile & stone mortars to decorative resinous floors and concrete restoration systems.
- Typical projects include high-end tile installations, waterproofing, floor leveling, and masonry builds.
- Specialisms span buildings and infrastructure, with durable solutions contributing to LEED-certified sites.
- Innovation roots evident in early latex additives and ongoing R&D at ISO 9001-certified facilities.
- Standout fact: their SUPERCAP® system redefines underlayment with industry-leading warranties.
- Trust & Integrity: "We strive to do the right thing, we do what we say. … committed to respecting and trusting each other."
- Passion & Commitment: "Our passion and our commitment fuel our entrepreneurial spirit. … with humility, dedication, and perseverance."
- Innovation: "We embrace innovation and change, for us and for our industry. … designing innovative and sustainable systems for the needs of the future."
- Customer Centricity: "Our customers are our shared priority. … committed to aligning with our customers for their success."
- Growing Together: "We grow individually, and we grow together as Team LATICRETE. … working, learning, and developing together."
- Caring: "We care for each other, for our customers, and for our planet. … contribute to the well‑being of the people with whom we interact."
- First tile and stone installation materials manufacturer to offer third‑party certification for low‑VOC products; UL GREENGUARD certified.
- Products feature Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs) for full transparency.
- LEED Project Certification Assistant tool provided to simplify LEED, WELL, Living Building Challenge submissions.
- Introduced new organizational roles dedicated to sustainability and technology to reinforce sustainable product and operations development.
- Sustainability strategy structured around six pillars: solutions, processes, supply‑chain, workplaces & behaviors, industry, community engagement.
- Net‑zero target not explicitly stated on site—no official net‑zero date found.
2,000+ Team Members
Global Workforce
The company employs over 2,000 individuals across the globe.
100 Countries
Reach Across Continents
Operations span 100 countries and six continents.
Three Generations
Workforce Since 1956
Employees represent three generations of service since the company's founding.
- Website states commitment to 'an environment that values diversity and expects all employees to treat one another with respect and dignity.'
- LATICRETE Women’s Forum exists (mentioned on careers page), indicative of active gender-focused professional development.
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