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General Manager - Onboarding
Livspace
Drive franchise onboarding and expansion across target cities.
4d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mumbai, Maharashtra, India
Onsite
Company Size
5,000 Employees
Service Specialisms
Interior Design
Modular Kitchens
Modular Wardrobes
Full‑home Interiors
Project Management
Renovation
False Ceiling
Flooring
Sector Specialisms
Residential
Commercial
Office
Retail
Hospitality
Warehousing
Modular Kitchens
Modular Wardrobes
Role
What you would be doing
lead generation
franchise onboarding
contract negotiation
stakeholder management
budget management
performance reporting
- Set clear performance expectations and ensure accountability for team members.
- Drive the team to actively generate franchise leads through various channels, including business development efforts, networking with building material dealers, architects, interior designers, and contractors.
- Oversee the setup process to ensure franchisees meet all brand guidelines in terms of store design, product offerings, and customer experience.
- Ensure that all franchise contracts align with Livspace's operational and legal requirements.
- Build and maintain relationships with key stakeholders to promote Livspace's franchise model.
- Develop and manage the budget for franchise onboarding activities within the assigned region.
- Ensure all franchise stores are compliant with Livspace's standards and policies before they become operational.
- Negotiate terms with potential franchise partners to finalize agreements.
- Provide regular reports and updates to senior management on franchise development activities, opportunities, and challenges.
- Maintain regular communication with franchise partners to ensure smooth onboarding and operations.
- Act as a liaison between franchisees and internal teams (operations, marketing, legal) to address any concerns or roadblocks.
- Collaborate with ASEs to assist in the closure of franchise deals.
- Ensure cost-efficient strategies while maintaining high standards for franchise partner support and development.
- Provide continuous guidance, training, and support to improve the team's effectiveness in franchise onboarding.
- Set and meet the franchise onboarding targets for the region on a monthly, quarterly, and annual basis.
- Lead, mentor, and manage the team of ASEs (Area Sales Executives) to achieve franchise expansion goals.
- Track performance metrics to monitor progress towards onboarding goals and take corrective actions when needed.
What you bring
design
mba/pgdm
5+ years
travel
- Candidate can be from design background as well.
- Applicant must possess MBA / PGDM preferable in Sales and Marketing from B-School.
- Minimum experience required 5+ years
- Role involves extensive travelling to Franchise locations.
- Applicants from modular furniture background would be an additional benefit.
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Interview process
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Company
Overview
- Founded with a vision to redefine home interiors, the platform seamlessly blends technology with design.
- The platform connects customers with design experts and contractors, enabling easy home transformations.
- Operates in India and Southeast Asia, offering a wide range of services from conceptual design to final execution.
- Its innovative approach streamlines interior design, offering ready-made designs and custom solutions.
- Known for delivering high-quality projects on time, with a strong focus on customer satisfaction.
- Continuously evolves with cutting-edge technology, allowing users to visualize spaces in 3D.
- Delivers creative solutions for diverse client needs, from modern urban homes to commercial spaces.
- Customer First
- Trust and Integrity
- Innovation
- Excellence
- Collaboration
- Ownership
2030
Net-Zero Carbon Emissions
Committed to achieving net-zero carbon emissions by the year 2030.
- Promotes the use of eco-friendly materials in design.
- Focuses on reducing carbon footprint through sustainable sourcing and eco-friendly operations.
- Encourages the use of renewable energy throughout the supply chain.
- Collaborates with partners to advance waste reduction and responsible resource utilization.
- Committed to fostering an inclusive workplace culture.
- Focuses on providing equal opportunities for all employees.
- Maintains a gender-neutral hiring process.
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