Electrical Faults Manager

Description

• Ensure fault repair work adheres to UK health and safety regulations and company safety protocols.
• Monitor KPIs such as response times, restoration times, repeat faults, and safety performance.
• Manage fault response teams, including engineers, technicians, and contractors, ensuring effective performance and teamwork.
• Lead and coordinate rapid responses to unplanned faults and emergencies across the network.
• Lead safety briefings, toolbox talks, and risk assessments to ensure team awareness and compliance.
• Oversee the allocation of resources effectively and the dispatching of field engineers/crews, and prioritise tasks to meet service level expectations.
• Conduct regular performance reviews, coaching, and competency assessments to develop team skills.
• Support investigations into incidents, conduct root cause analyses, and implement corrective actions.
• Analise fault trends to support long-term network improvement initiatives.
• Ensure the timely availability of materials, equipment, and emergency stock levels.
• Foster a safety-conscious culture throughout operational teams.
• Support recruitment, onboarding, and ongoing training initiatives for field staff.
• Provide regular updates to customer service teams during major incidents to ensure clear communication.
• Ensure accurate documentation of fault details, repair actions, asset information, and job closure.
• Champion process improvements in fault management, field operations, and reporting to drive efficiency and effectiveness.
• Strive to minimise service disruptions, ensuring fault restoration KPI’s are consistently met.
• Collaborate with the Client, planners, and technical teams to manage reactive issues.
• Liaise with regulators, local authorities, landowners, and emergency services as necessary.
• Oversee shift rotas, on-call schedules, and resource availability with the management team to ensure operational readiness.
• Facilitate fault review meetings and oversee the development of repair strategies.
• Collaborate with asset management and engineering teams to identify and address recurring fault trends.

Requirements

• Proven ability to manage the financial and commercial aspects of the contract, including cost control, budget management, and driving profitability. Experience in optimising resource allocation and reducing operational costs while maintaining high service standards.
• Proven experience in electrical fault management, operations management, or emergency response within a UK infrastructure/utility setting.
• Demonstrated leadership and team management skills, with the ability to manage high-pressure, time-critical situations.
• Exceptional communication, decision-making, and problem-solving abilities.
• Strong knowledge of relevant industry procedures, safety regulations, and compliance standards.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance