Senior Debt Recovery Specialist

Description

• Manage complex and high-value cases—carry out thorough investigations, negotiate confidently, and recover outstanding balances.
• Collaborate with the Legal and Customer Service teams to resolve disputes efficiently and professionally.
• Assess the underlying causes of non-payment, evaluate risk, and propose appropriate preventative strategies.
• Take full ownership of overdue commercial accounts by contacting clients via telephone, email, and written correspondence.
• Analyse debt trends, monitor team performance, and deliver insightful reports to senior management.

Requirements

• Personable and Polite – Respect and professionalism come naturally.
• Extensive Experience – A minimum of 3 years’ proven experience in B2B debt recovery, ideally within Energy or Financial Services.
• Commercial Mindset – You understand the balance between business needs and customer care.
• Smart Decision-Maker – Calm under pressure with a razor-sharp judgment.
• Communication – Confident, clear, and professional in all interactions.

Benefits

Compensation: £28,000 - £32,000 / year

• Death in service and critical illness cover
• Enhanced paternity, maternity and adoption policies
• 3 days additional annual leave if you get married/civil partnership etc.
• Career growth – Be part of a rapidly scaling organisation with real development opportunities.
• Generous bonus scheme based on individual and team performance
• 24 days annual leave + bank holidays
• Appointment allowance
• Company sick pay (subject to length of service)
• Training and development opportunities to Supervisory and Management positions
• Holiday buy – up to 5 additional days
• New modern facilities
• Structured bonus – Opportunity to earn £1250 every 3 months.
• Dynamic environment – No two days are the same, and your contributions will be notice
• Day off on your birthday
• Employee Assistance Programme
• Refer a friend payment
• Annual salary review
• Intuitive – You can spot the difference between ‘can’t pay’ and ‘won’t pay’ from a mile off.
• Training and development opportunities to spend time in our sister business Yu Smart
• Supportive team – Work with friendly, like-minded professionals in a growing business.
• Long service recognition

Training + Development

Interview process

Visa Sponsorship

Security clearance