Fire & Security Systems - Service Supervisor

Description

• To ensure that all equipment and services are maintained and operated in a safe condition to comply with Health & Safety
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow
• To undertake electrical repairs and installations as appropriate
• To report any defects at time of service visit
• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives
• To complete all work-related documentation accurately and on time
• To keep logs of inspection reports and remedial work
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery
• To maintain and service fire extinguishers and fire suppression systems (Ansul R102)
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development
• To be responsible for vehicle and stock control of materials
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• To monitor regular inspection procedures (preventative maintenance programme) of equipment. Record inspection reports
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently

Requirements

• Excellent communication skills both written and verbal.
• To have working knowledge of statutory regulations and to ensure awareness of all safety procedures
• Full UK driving licence
• If you also have experience of Ansul R102 systems and servicing Fire Extinguishers, that’s great, but if not and you have the right aptitude and some of the right skills, we can train you in the rest!
• Excellent customer service skills.
• Possibly City and Guilds 2360 Parts 1 & 2 qualification or equivalent
• People management skills
• Ability to create and build strong relationships, with a professional approach
• IEE 18th Edition Regulations would be ideal
• Able to work at heights of up to 3 metres and lift weights of up to 25kg
• Ideally, you will have experience of the servicing and maintenance of electrical fire systems equipment, such as GENT, Notifier Advanced, Kentec.
• Customer focused, possess good organisational skills.
• Some demonstrable Fire Industry experience is preferred
• Strong leadership and communication skills.
• Ability to meet deadlines.
• Sound knowledge of contract terms and pricing
• Ideally FIA qualifications
• Some experience of electrical fire life safety works, within the services sector would be great

Benefits

• Employee recognition scheme
• Employee referral scheme
• The chance to be part of a reputable company in the fire and security industry
• Employee social and engagement initiatives
• Competitive salary based on experience and qualifications
• Pension scheme
• Opportunities for training and career development
• Supportive and professional team environment

Training + Development

Interview process

Visa Sponsorship

Security clearance