Customer Care Analyst at Anglian Water in Lancaster House | Kablio

Role

Description

customer updates

safety management

customer contact

sap operations

file maintenance

service levels

Keep customers informed at the appropriate time and in keeping within customers expectations
Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.
Manage customer contact through verbal and written form and respond within the levels of service required by the business.
Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer’s satisfaction.

Requirements

communication

time management

teamwork

detail

problem solving

Good communication and organisational skills
Must be accurate and able to proactively carry out own time management
Ability to work in a team or under own supervision when required
Good attention to detail.
Proven analytical and problem solving skills

Benefits

Up to 26 days annual leave rising with length of service
Bonus scheme
Private health care
Flexible benefits to support your wellbeing
Competitive pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£1.495 billion

Annual revenue

Annual revenue generated from water and wastewater services.

7% increase

Revenue growth

Year-over-year growth in annual revenue.

£424 million

Operating profit

Annual operating profit from water and wastewater services.

4% decrease

Profit decline

Year-over-year decrease in operating profit.

Provider of water and wastewater services to the East of England.
Supplies over six million domestic and commercial customers.
Innovative approaches to water management in water-scarce regions.
Operations cover Norfolk, Suffolk, Essex, and Cambridgeshire.

Culture + Values

2021

Workplace Health Award

Received recognition for workplace health and wellbeing from the Royal Society for Public Health.

18 Years

Health & Safety Excellence

Maintained a consecutive record of health and safety excellence with the RoSPA gold award.

**Build Trust:** Trust is fundamental to our operations and employee interactions.
- **Do the Right Thing:** Ethical operations guide our services.
- **Always Exploring:** Innovation and continuous improvement are key to our success.
- **PURPOSE:** To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.
- Consistently demonstrates excellence in health and safety.

Environment + Sustainability

Net Zero Carbon by 2030

Carbon Neutrality Target

The company is committed to achieving net zero carbon emissions by 2030, demonstrating leadership in sustainability.

70% Carbon Reduction

Asset Carbon Footprint

Aiming to reduce the carbon footprint in the building and maintenance of assets by 70% against a 2010 baseline by 2030.

1 Billion Liters Cleaned Daily

Water Recycling

Cleans 1 billion liters of used water daily at over 1,000 water recycling works, returning it to rivers.

Over 1,000 Recycling Works

Water Treatment Infrastructure

Operates over 1,000 water recycling works to ensure clean water is returned to rivers, contributing to environmental restoration.

Encourages public enjoyment of its well-maintained open spaces, wildlife habitats, parks, and reservoirs, showcasing environmental stewardship efforts.
Aligns its operations and outcomes with the United Nations Sustainable Development Goals.

Inclusion & Diversity

33.5% Workforce Female

Women Representation

The proportion of women in the overall workforce.

87% Inclusive Workplace

Employee Perception

Percentage of women who find the work environment inclusive and welcoming.

3.0% Gender Pay Gap

Pay Equity Progress

Reduction in median gender pay gap over the past year.

Top 50 Gender Equality Ranking

External Recognition

Ranked by The Times for gender equality in 2023.

- 88% of women feel treated with dignity and respect.
- Targets set for 2024 and 2025 to increase female hires and senior roles.
- 2.4% reduction in mean gender pay gap.
- Includes three employee resource groups for diversity support.

Articles

Plan 2025 to 2030

Company

Overview

£1.495 billion

Annual revenue

Annual revenue generated from water and wastewater services.

7% increase

Revenue growth

Year-over-year growth in annual revenue.

£424 million

Operating profit

Annual operating profit from water and wastewater services.

4% decrease

Profit decline

Year-over-year decrease in operating profit.

Provider of water and wastewater services to the East of England.
Supplies over six million domestic and commercial customers.
Innovative approaches to water management in water-scarce regions.
Operations cover Norfolk, Suffolk, Essex, and Cambridgeshire.

Culture + Values

2021

Workplace Health Award

Received recognition for workplace health and wellbeing from the Royal Society for Public Health.

18 Years

Health & Safety Excellence

Maintained a consecutive record of health and safety excellence with the RoSPA gold award.

**Build Trust:** Trust is fundamental to our operations and employee interactions.
- **Do the Right Thing:** Ethical operations guide our services.
- **Always Exploring:** Innovation and continuous improvement are key to our success.
- **PURPOSE:** To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.
- Consistently demonstrates excellence in health and safety.

Environment + Sustainability

Net Zero Carbon by 2030

Carbon Neutrality Target

The company is committed to achieving net zero carbon emissions by 2030, demonstrating leadership in sustainability.

70% Carbon Reduction

Asset Carbon Footprint

Aiming to reduce the carbon footprint in the building and maintenance of assets by 70% against a 2010 baseline by 2030.

1 Billion Liters Cleaned Daily

Water Recycling

Cleans 1 billion liters of used water daily at over 1,000 water recycling works, returning it to rivers.

Over 1,000 Recycling Works

Water Treatment Infrastructure

Operates over 1,000 water recycling works to ensure clean water is returned to rivers, contributing to environmental restoration.

Encourages public enjoyment of its well-maintained open spaces, wildlife habitats, parks, and reservoirs, showcasing environmental stewardship efforts.
Aligns its operations and outcomes with the United Nations Sustainable Development Goals.