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Team Lead Claims Review
Aptim
Supervising a team responsible for reviewing and processing claims in compliance with federal regulations and program requirements.
15d ago
$33 - $40
Expert & Leadership (13+ years)
Full Time
Santa Fe, NM
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Resilience & Infrastructure Solutions
Environmental & Sustainability Solutions
Construction Management
Architectural Design
Engineering Services
Technical Consulting
Sector Specialisms
Advanced Technology
Event Venues and Sports Teams
Food and Beverage
Hospitality
Manufacturing
Metals
Mining
Retail
Role
What you would be doing
team supervision
quality control
workflow management
technical advisement
stakeholder coordination
claims monitoring
- Supervise day-to-day work of claims reviewers and technical staff, ensuring timely claim assignments and balanced workload distribution
- Support the quality control process by collaborating with QC personnel on rework and compliance issues
- Participate in system of record input, document uploads, and workflow management
- Provide technical advisement to team members and ensure adherence to program training and data integrity requirements
- Provide coaching, feedback, and refresher training to ensure team proficiency in claims systems and regulations
- Coordinate with SMEs, site inspectors, and government stakeholders to resolve technical or policy-based claim issues
- Serve as the escalation point for claimants and internal staff, helping resolve conflicts, documentation issues, and compensation determinations
- Positively and professionally represent the Claims Office in all claimant and FEMA-facing interactions
- Interpret and apply federal regulations, policy guidance, and claims procedures to ensure compliance
- Maintain organized tracking and reporting of team progress, deliverables, and escalated matters
- Monitor the accuracy and quality of claims reviews, flag inconsistencies, and enforce corrective actions where necessary
What you bring
team management
disaster assessment
claims systems
emergency training
written communication
diploma
- Skilled at identifying gaps in performance, providing feedback, and supporting training initiatives
- Ability to manage team performance using effective communication; assess workload and delegate; accordingly, provide mentorship and technical guidance; resolve and escalate personnel and process issues
- At least three (3) years in a supervisory or team leadership capacity
- Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs
- Prior FEMA or federally supported disaster assistance program experience is highly preferred
- Proficiency in claims management systems, Microsoft Office Suite, and valuation/documentation tools used in claims workflows
- APTIM - Helpful Documents
- Formal training in supervision, emergency management, or project coordination preferred
- A minimum of ten (10) years of combined experience in claims/case processing roles including customer service, data entry, reviewing, and evaluating disaster-related losses
- Ability to understand and interpret complex federal policy language, including relevant statutes, regulations, policies, and program guidance
- Associate or Bachelor's degree preferred
- High School Diploma required
- Strong interpersonal and written communication skills; able to explain regulations and compensation to claimants, FEMA staff, and internal teams
- Short-term and long-term disability insurance
- Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
- Life insurance
- Respect and flexibility to live a full life at work and at home
- APTIM 2025 401(k) Plan Features
- 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com)
- Investment into your personal and professional development
- Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- prior fema or federally supported disaster assistance program experience is highly preferred
- adherence to program training and data integrity requirements
People also searched
Company
Overview
2017
Year Acquired by Private Equity
Acquired by private equity in 2017, the company has balanced agile investment strategies with its deep engineering heritage.
- Headquartered on Louisiana’s Water Campus, the company grew from regional roots into a global services provider.
- Delivers major disaster recovery, energy‑efficiency, infrastructure and environmental projects worldwide.
- Engages in unusual work—from coastal resilience and PFAS remediation to LNG plant turnarounds.
- Fuses field operations and technical innovation, with initiatives like digital‑foreman apps to boost productivity.
- Typical projects include disaster recovery (Katrina, Sandy), federal government programs, and industrial plant maintenance.
- Stands out by continuously reinventing itself over a century, adding and shedding capabilities to stay ahead.
- Maintains a strong mix of government, commercial, industrial and energy clients, tackling complex, multidisciplinary challenges.
- Safety is a top priority and integrated into all activities.
- Excellence is a commitment in service delivery and solutions.
- Integrity is a core value, building trust and maintaining ethical standards.
- Collaboration is key to leveraging collective strengths for success.
- Innovation is embraced to solve challenges and deliver value.
- Accountability is taken for actions and commitments to results.
Net-zero by 2050
Emissions Goal
Committed to achieving net-zero emissions through comprehensive sustainability initiatives.
- Provide sustainable solutions in engineering, environmental, and infrastructure projects.
- Reduce environmental impact through innovative technologies.
- Engage in waste reduction strategies and conserve natural resources.
- Prioritize renewable energy projects, including wind and solar.
- Builds a diverse and inclusive workplace where all employees can thrive.
- Focuses on creating opportunities for women and underrepresented groups in technical and leadership roles.
- Regularly tracks gender diversity and strives for balanced representation across all levels.
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