Customer Experience Agent
Pye-Barker Fire & Safety
Provide customer support, resolve inquiries/complaints, schedule services, process payments.
16 days ago ago
$21 - $23
Junior (1-3 years), Entry-level
Full Time
Fresno, CA
Field
Company Size
6,000 Employees
Service Specialisms
Fire suppression systems
Fire alarm systems
Fire sprinkler systems
Portable fire extinguisher service
Restaurant/kitchen fire suppression
Special hazards systems
Physical security
Access control
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
alarm troubleshooting
service scheduling
order entry
payment processing
customer support
call management
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more.
- Schedules service appointments and alarm inspections.
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Assist technicians by adjusting appointments and rescheduling when necessary.
- Collects and enters orders for new or additional products or services.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Taking payments for customers and/or creating credits to customer accounts.
- Address customer billing questions, regarding service visits and general inquiries.
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Professionally administers all inbound/outbound calls to provide the industry's best customer experience.
What you bring
computer skills
customer service
problem solving
scheduling
high school
communication
- Proficient computer skills with the ability to learn new software.
- Customer service experience required.
- Aptitude for problem solving, ability to determine solutions for customers
- Prolonged periods sitting at a desk and working on a computer.
- Scheduling or customer service experience preferred, but not required.
- High school diploma or equivalent.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Training and Career Development
- Excellent pay
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
- Company paid life insurance
- Company paid short-term disability
- Paid vacation and company holidays
- 401K with employer match
- Medical, dental, vision
- Company vehicle (if job applicable)
- $21.50 - $23.00 per hour DOE.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1946
Year Founded
Established in 1946, the company has a long-standing presence in fire and life-safety services.
30+ Acquisitions
Regional Acquisitions
Over 30 regional specialists were acquired to strengthen services across the United States.
200+ Locations
National Expansion
Expanded to over 200 locations, showcasing extensive national reach.
Top 10 SDM 100
Industry Ranking
Recognized as one of the top 10 companies in the SDM 100 list of leading security firms.
- Its business model blends full‑service fire protection—extinguishers, sprinklers, suppression, alarms, special‑hazards systems—with integrated security and monitoring.
- Typical projects range from installing sprinkler systems in commercial high‑rises, retrofitting suppression systems in food‑service kitchens, to deploying fire alarms and security in petrochemical plants and airports.
- Specialist sectors include healthcare, hospitality, aviation, government, petrochemical, utilities, food services, and residential markets.
- Unusually, the company preserves the legacy brands and teams it acquires—continuing local identities while leveraging national scale.
- Strategic acquisitions often span from niche sprinkler firms to alarm & suppression experts, enabling rapid entry into new states and service areas.
- Makes recommendations that are always in the best interest of customers and provides responsive and dependable service every time.
- Earns trust by caring for customers as they care for each other.
- Shows utmost appreciation for the industry and each other, working together to help customers protect what they’ve built.
- Committed to quality craftsmanship, quick response, and taking care of team members and customers like family.
- No publicly stated net-zero target or formal environmental/sustainability strategy on company website or LinkedIn.
- Invests in Environmental Health & Safety (EHS) programs aimed at achieving zero accidents, reducing injuries and improving workplace safety efficiency.
- Claims proactive safety measures: safety meetings, documentation, goal of zero accidents and fatalities.
- Tangibly reports benefits from EHS efforts: cost-effectiveness, better quality, lower personnel turnover, reduced insurance rates, improved morale.
- No formal DEI strategy or gender‑related statistics disclosed on company website or LinkedIn.
- Reddit posts from acquired branches suggest increased opportunities for women and Black employees post‑acquisition.
- No company‑released data on gender distribution, hiring targets, or DEI outcomes.
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