Description
implementation
system config
plan setup
playbooks
training
process improvement
The Benefits Launch Manager will manage the full implementation lifecycle of Miter’s Benefits Administration product, which serves over 150 clients and has a 60 % attach rate. As an early member of the Benefits function, you will help build scalable playbooks, tools, and processes while collaborating with employers, brokers, and internal teams to ensure smooth client onboarding from kickoff through the first payroll deduction.
- Lead end‑to‑end Benefits Administration onboarding
- Own the full implementation lifecycle from kickoff to first payroll deduction
- Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits
- Collaborate with brokers and client stakeholders to ensure clean plan setup
- Conduct trainings for employers, brokers, and internal teams on Miter’s Benefits Admin
- Serve as go‑to resource for plan configuration, enrollment, eligibility, and compliance questions
- Work cross‑functionally with product, launch, and support teams to resolve issues
- Develop and iterate playbooks, SOPs, and onboarding templates for repeatable high‑quality implementations
- Identify product and process improvement opportunities based on client feedback
- Take‑home assignment and presentation
Requirements
miter
2+ years
hris
excel
project management
empathy
- Configure eligibility, enrollment rules, and deductions accurately in Miter
- 2+ years experience leading benefits implementations or system rollouts for external clients
- Strong knowledge of configuring and launching benefits plans (medical, dental, vision, life, FSA/HSA) in HRIS/benefits systems
- Proficiency with Excel/Google Sheets for enrollment data and configuration
- Strong project management and coordination across multiple stakeholders
- Clear, empathetic communication with a customer‑first mindset
- Recruiter screen
Benefits
Since launching in 2022, Miter has attracted thousands of customers, achieved tens of millions in ARR, and raised over $50 million from investors including Bessemer, Coatue, and Battery. To sustain this momentum we operate a hybrid‑flexible work model: employees near our New York City or San Francisco offices work three days a week on‑site, while other roles are fully remote with occasional travel for onboarding and off‑site events.
You’ll join a collaborative, high‑performing team that values solving complex problems, delivering excellent client experiences, and supporting one another. This high‑impact, client‑facing role offers the opportunity to shape a critical part of our product while working alongside teammates who prioritize great work and mutual support.
- Team round interviews
- Competitive salary, commission, and equity well above market
- Comprehensive medical, dental, vision, and FSA plans
- 401(k) with company match
- Unlimited PTO
- 16‑week paid parental leave for all parents
- Annual educational allowance for learning & development
- Office snacks, coffee, lunch, and commuter benefits
- Multiple company‑wide and team‑specific offsites per year
Training + Development
Information not given or found
