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Evening Dispatcher
Roto-Rooter Plumbing And Drain Service
Coordinate field techs, dispatch jobs, and update customers during evening shift.
6d ago
$19 - $21
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lombard, IL
Field
Company Size
2,300 Employees
Service Specialisms
Plumbing Services
Drain Cleaning
Water Damage Restoration
Sewer Services
Pipe Repair
Grease Trap Cleaning
Emergency Plumbing
Water Heater Services
Sector Specialisms
Residential
Commercial
Emergency Plumbing
Drain Cleaning
Water Damage
Water Heaters
Role
What you would be doing
technician liaison
workload management
job dispatch
customer updates
issue resolution
- Liaison between our field technicians and customers nationwide.
- Manage the workload of field technicians throughout the Eastern portion of the country.
- Relay necessary job information to the field technician.
- Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
- Distribute jobs to field technicians.
- Resolve any customer service issues.
What you bring
self-starter
customer service
microsoft word
excel
multitasking
as400
- Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
- Excellent customer service skills
- Solid computer skills (Microsoft Word and Excel)
- Able to multi task
- AS400 knowledge preferred
- Paid Vacation
- Dental Insurance
- Tuition Reimbursement
- Life Insurance
- Profit Sharing
- Matching 401K Retirement Savings Plan
- Paid Training
- Accident and Critical Illness Insurance
- Medical insurance with a Prescription Drug Card
- Vision Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1935
Year Established
The company was founded in 1935 and quickly became a household name in plumbing and drain services.
- Known for delivering reliable, 24/7 emergency plumbing and drain cleaning services across North America.
- Specializes in fixing blocked drains, plumbing repairs, and sewer cleaning for both homes and businesses.
- Services extend to maintenance, inspection, and water damage restoration, helping customers avoid costly issues.
- Experienced in handling projects for both small residential needs and large commercial systems.
- Operates with a fleet of technicians and equipment dedicated to providing fast, professional service.
- Recognized for its prompt response times and state-of-the-art diagnostic tools.
- Has expanded its reach through strategic franchising and partnerships across the U.S. and Canada.
- Offers cutting-edge technology for preventative maintenance, reducing future plumbing issues.
87%
Employee Satisfaction
Employees enjoy positive interactions with coworkers, fostering a pleasant work environment.
8‑hour days
Standard Work Schedule
A majority of employees work in a structured yet positive work environment, maintaining productivity and balance.
- Teamwork: coworkers contribute positively and support each other
- Professionalism and integrity expected in customer interactions
- Continuous learning: on‑site training and focus on improvement
- Career growth: opportunities to rise from sales to management roles
15,000 gal/year
Water Saved Per Family
Dual-flush toilets save up to 15,000 gallons of water annually per family.
36% reduction
Water Usage Reduction
The HydroClean valve reduces water consumption by up to 36%, contributing to significant water savings.
8,050 gal/year
Water Saved Annually
The HydroClean valve saves approximately 8,050 gallons of water each year, demonstrating strong water conservation efforts.
$58 saving
Annual Cost Savings
The HydroClean valve helps save approximately $58 annually through reduced water usage.
- Committed to conserving water and preventing sewage contamination
- Replaced standard parts with WaterSense-labeled green fixtures at equal or lower cost
- Offer WaterSense high-efficiency toilets (1.28 gpf), dual-flush toilets, low-flow showerheads, aerators
- Supports trenchless sewer replacement to protect landscaping and reduce disturbance
- Employee data on gender diversity not publicly disclosed
- No formal DEI strategy, goals or gender-based statistics available
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