Help Desk Specialist I at Yardi in Raleigh, NC | USD26-29 | Kablio

Role

Description

pc maintenance

os upgrades

technical support

help desk

issue logging

Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
Follow standard help desk procedures and log all help desk interactions.

Requirements

comptia a+

active directory

windows os

office 365

2+ years

associate degree

Strong customer service skills and the desire for quality work
Working knowledge of basic networking
Strong team orientation and the ability to work effectively with a geographically dispersed team
Excellent communication skills
Ability to learn new concepts and retain new information and processes
Ability to exercise patience and provide optimum levels of service to non-technical users
Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
CompTIA A+ certification
Basic network troubleshooting and PC Imaging skills
Solid interpersonal skills and the ability to communicate with all levels of personnel
Experience with mobile device (phone/tablet) setup and use
Follow-through skills and the ability to take initiative
Two plus (2 +) years of IT experience
Understanding of Active Directory structure
Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
Bachelor’s degree in computer science, information technology, or related field
Proficiency in Windows OS and Office 365

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users