Epicor Functional Specialist

Description

• Modify existing code and configurations to improve performance, usability, and business fit.
• Design, customize, and deploy EPICOR ERP solutions based on business needs.
• Develop and maintain integration between Epicor and third-party systems (via REST APIs, Service Connect, or custom middleware).
• Document operational processes, procedures, and system changes for knowledge transfer and compliance.
• Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
• Resolve issues with Epicor-ERP applications and other connected Bolt-Ons systems and monitor ServiceNow queue.
• Collaborate with teams including Sales, Finance, Operations, Supply Chain, and IT to resolve issues and enhance customer experience.
• Responsible for driving & managing annual SOX audits, Disaster Recover exercise. Work with respective teams to make sure necessary documents, results updated & documented as per process.
• Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end user requests.
• Act as a consultant with the business to understand business processes and how to apply technology to digitize and streamline processes.
• Responsible for driving Epicor upgrades, enablement of new processes, functions as per business requirements.
• Design, build, and maintain customizations within Epicor ERP using C#, BPMs (Business Process Management), BAQs, Dashboards, and SSRS reports.
• Understand and apply the fundamentals of business to ensure the technical roadmap aligns with business opportunities.
• Work c ollaboratively with end users, other IT teams, and Vendors, to improve the architecture, operational standards, and practices.
• Administer and support the Epicor ERP system, ensuring optimal performance and reliability.
• Responsible to act as a true “Business Relation Manager” to understand business requirements and the issues in Manufacturing, Finance, Order Management, Warehouse Management space etc.
• Identify opportunities for operational process improvements using Epicor core functionalities.
• Provides guidance and consultation on applications and related services to other departments. This will include the use of software, licensing, cost, and customization.
• Maintain and support all functions related to core ERP (Epicor), Bolt-On and integrated applications.

Requirements

• Experience working in a SOX-compliant environment a plus.
• Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.
• Proficiency in the English language is a necessity.
• Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
• Experience with REST APIs, integrations, and data migration.
• Familiarity with source control (e.g., Git) and standard SDLC practices.
• At least 5+ years of hands-on experience with Epicor ERP systems
• Knowledge of Epicor Service Connect, or similar integration tools is a plus.
• Any previous leadership experience is plus.
• Must have Kinetic and Epicor 10 experience
• Strong understanding of core ERP business processes.
• Must have experience with license management for various software.
• Strong affection for developing, implementing repeatable processes; continually assessing and improving.
• Strong organizational skills and Excellent communication skills, written and verbal.
• Possess cultural awareness and sensitivity to work with a global user base.
• Excellent customer service, task management, and communication skills are required.
• Ability to work with businesses to understand pain points and propose solutions as needed.
• 10+ years of experience in IT and related field
• Experienced system analyst supporting Epicor-ERP applications and the business process is a must.
• Bachelor’s degree in information technology, Computer Science, or similar is preferred.
• Highly tuned technical problem solving and analytical skills are a must.

Benefits

• Travel is project based, but generally no more than 10% to 15%

Training + Development

Interview process

Visa Sponsorship

Security clearance