Customer Service Representative

Description

• Updating customer contracts
• Work safely and follow all safety requirements.
• Dispatching technicians efficiently to meet planned maintenance schedules
• Scheduling planned maintenance across customer assets
• Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
• Manage routine service requests, from receipt to billing.
• Open, update, and close work orders in a timely manner, according to service standards.
• Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns.
• Tracking and managing customer assets
• Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.

Requirements

• Willingness to work occasional overtime.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Ability to adapt to a fast-changing environment.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to organize his/her own work and work independently, with limited supervision.
• Work independently or with a team in a professional manner.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to be successful in high throughput environment.
• Strong communication, problem solving, and analytical skills.
• A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Must be able to pass a background check
• Demonstrates complex scheduling ability, resulting in high degree of technician efficiency.
• Must be able to pass a drug test, our technicians are subject to random drug

Benefits

• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Training and mentoring – Learn from our experts in the industry.
• 8 paid holidays.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Advancement opportunities.
• Employee paid dental and vision insurance that starts on day one.
• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• Three medical plan options with employer premium contribution that start on day one.

Training + Development

Interview process

Visa Sponsorship

Security clearance