Respond to customer requests and complaints about the experience services department.
Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
Provide direct supervision to workplace team members, including regular check-ins, performance feedback, coaching, and development support.
May establish new techniques to ensure the team is able to meet its objectives.
Ensure personal and team outcomes have a positive impact on customer objectives.
Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
Partner with landlords and property management teams to coordinate building services, access, compliance requirements, and shared space needs.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Lead by example and model behaviors that are consistent with CBRE RISE values
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Promote a culture of continuous improvement, encouraging feedback and identifying opportunities to enhance efficiency and the employee experience.
Requirements
google workspace
high school
shift leader
budgeting
communication
organizational
Demonstrated ability to assess options and apply sound judgment based on past precedent and technical understanding.
Proficiency in Google Workspace (Docs, Sheets, Slides, etc.).
Ability to meet physical requirements, including standing, walking, bending, and lifting/carrying 50 lbs.+
Familiarity with subtenant operations and shared-space protocols.
Excellent organizational skills with a master-level inquisitive mindset.
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
Requires the ability to explain complex concepts or sensitive information.
Strong written and verbal communication skills to convey information clearly and professionally.
Comfortable with basic budgeting concepts, including cost tracking, invoice review, and variance awareness.
Experience supporting client-facing functions and maintaining positive client relationships.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship; applicants must already be authorized to work in the united states.
Security clearance
Information not given or found
Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
Culture + Values
Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
Environment + Sustainability
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
Inclusion & Diversity
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.