Workplace Experience Supervisor

Description

• Respond to customer requests and complaints about the experience services department.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Provide direct supervision to workplace team members, including regular check-ins, performance feedback, coaching, and development support.
• May establish new techniques to ensure the team is able to meet its objectives.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Partner with landlords and property management teams to coordinate building services, access, compliance requirements, and shared space needs.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Lead by example and model behaviors that are consistent with CBRE RISE values
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Promote a culture of continuous improvement, encouraging feedback and identifying opportunities to enhance efficiency and the employee experience.

Requirements

• Demonstrated ability to assess options and apply sound judgment based on past precedent and technical understanding.
• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.).
• Ability to meet physical requirements, including standing, walking, bending, and lifting/carrying 50 lbs.+
• Familiarity with subtenant operations and shared-space protocols.
• Excellent organizational skills with a master-level inquisitive mindset.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• Requires the ability to explain complex concepts or sensitive information.
• Strong written and verbal communication skills to convey information clearly and professionally.
• Comfortable with basic budgeting concepts, including cost tracking, invoice review, and variance awareness.
• Experience supporting client-facing functions and maintaining positive client relationships.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance