Scheduling Coordinator at West Shore Home in Mechanicsburg, PA | Kablio
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Scheduling Coordinator
West Shore Home
Technology‑enabled home remodeling: bath, window & door upgrades in a day.
Schedule and coordinate customer appointments to meet revenue targets.
7 days ago ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mechanicsburg, PA
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Home Improvement
Bathroom Remodeling
Window Installation
Home Renovation
General Contracting
Sector Specialisms
Bathrooms
Windows
Floors
Doors
Home Remodeling
Home Renovation
Role
Description
scheduling
resource optimization
call handling
outbound calls
appointment booking
Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
Answer incoming calls in a timely and efficient manner and redirect customers as needed.
Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.
Requirements
customer service
microsoft office
outlook
word
excel
high school
2 year’s Customer Service experience preferred.
Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
High school diploma or equivalent required.
Benefits
401(k) and Roth IRA retirement plans with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Paid training and unlimited professional growth potential
Employee Referral Program
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
Employee Discount Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
all employees must undergo pre‑employment screening, including a background check and drug test.
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Company
Overview
Founded in 2006
Year Established
The company was established in Mechanicsburg, Pennsylvania.
>40 Branches
Branch Network
Operates through multiple branches to serve homeowners nationwide.
15+ States
Geographic Reach
Services are available in over 15 states across the U.S.
Megaplex Facilities
Training Centers
Features advanced megaplex facilities for training and distribution.
Began as a small local remodeler and expanded nationwide.
Uses a tech-driven platform with iPad design tools and streamlined scheduling.
Most projects like window, door, or bath upgrades are completed in a single day.
Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
Serves over a million homeowners across the U.S.
Focuses on delivering bathroom remodels, window replacements, and door installations.
Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.
Culture + Values
Innovation
Compensation & Benefits
Leadership
Purpose & Values
Embedding mission and values into culture
Employees feel valued, supported, and have opportunity for career progression
Employees free to express creative ideas
Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging
Environment + Sustainability
Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
LED lighting control system installed for energy efficiency
Baseline energy management systems upgraded in HVAC and lighting
Low‑flow plumbing fixtures installed
Reused existing plumbing infrastructure in HQ2
No publicly stated net‑zero target date found
Inclusion & Diversity
Articles
Careers at West Shore Home
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