Scheduling Coordinator at West Shore Home in Mechanicsburg, PA | Kablio

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Scheduling Coordinator

West Shore Home

Technology‑enabled home remodeling: bath, window & door upgrades in a day.

Schedule and coordinate customer appointments to meet revenue targets.

7 days ago ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Mechanicsburg, PA

Office Full-Time

Company Size

1,200 Employees

Service Specialisms

Home Improvement

Bathroom Remodeling

Window Installation

Home Renovation

General Contracting

Sector Specialisms

Bathrooms

Windows

Floors

Doors

Home Remodeling

Home Renovation

Role

Description

scheduling

resource optimization

call handling

outbound calls

appointment booking

Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
Answer incoming calls in a timely and efficient manner and redirect customers as needed.
Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Requirements

customer service

microsoft office

outlook

word

excel

high school

2 year’s Customer Service experience preferred.
Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
High school diploma or equivalent required.

Benefits

401(k) and Roth IRA retirement plans with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Paid training and unlimited professional growth potential
Employee Referral Program
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
Employee Discount Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

all employees must undergo pre‑employment screening, including a background check and drug test.

Company

Overview

Founded in 2006

Year Established

The company was established in Mechanicsburg, Pennsylvania.

>40 Branches

Branch Network

Operates through multiple branches to serve homeowners nationwide.

15+ States

Geographic Reach

Services are available in over 15 states across the U.S.

Megaplex Facilities

Training Centers

Features advanced megaplex facilities for training and distribution.

Began as a small local remodeler and expanded nationwide.
Uses a tech-driven platform with iPad design tools and streamlined scheduling.
Most projects like window, door, or bath upgrades are completed in a single day.
Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
Serves over a million homeowners across the U.S.
Focuses on delivering bathroom remodels, window replacements, and door installations.
Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Culture + Values

Innovation
Compensation & Benefits
Leadership
Purpose & Values
Embedding mission and values into culture
Employees feel valued, supported, and have opportunity for career progression
Employees free to express creative ideas
Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging

Environment + Sustainability

Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
LED lighting control system installed for energy efficiency
Baseline energy management systems upgraded in HVAC and lighting
Low‑flow plumbing fixtures installed
Reused existing plumbing infrastructure in HQ2
No publicly stated net‑zero target date found

Inclusion & Diversity

Articles

Careers at West Shore Home