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Partner Success Associate Principal
Via
Drive partner success, advise, and grow revenue for advanced transport systems.
5d ago
$85,000 - $110,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Hybrid
Company Size
1,900 Employees
Service Specialisms
Microtransit
Paratransit
Student transit
Transit consulting
Corporate and campus shuttles
Health transportation
Transportation planning
Operations and operational support
Sector Specialisms
Transit planning
Tech-enabled transit
Multimodal transit networks
Bus network redesign
Feasibility studies
Microtransit planning
Corporate shuttles
Campus shuttles
Role
What you would be doing
advisory
data analysis
system ownership
executive liaison
contract negotiation
partner relationship
- Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
- Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
What you bring
4+ years
client-facing
self-starter
growth mindset
data savvy
relationship builder
- You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company
- A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
- Base Salary Range: $85,000 - $110,000
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
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Interview process
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Company
Overview
700+ Partners
Global Clients
Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.
$1B+ Funding
Capital Raised
Backed by over $1 billion in funding to support growth and innovation in TransitTech.
$3.5B Valuation
Market Value
Recently valued at $3.5 billion, establishing leadership in the transit technology sector.
- Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
- Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
- Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
- Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
- Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.
- They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
- They foster an environment that celebrates curiosity, experimentation, and personal growth.
- They believe in being clear and transparent, taking ownership, and following through.
- They are relentless in their pursuit of excellence, never settling for ‘good enough.’
- They work collaboratively, with a mindset of humility and a belief that they’re better together.
By 2040
Net Zero Goal
The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.
- Reduces carbon emissions for cities by using data-driven demand response in transit systems.
- Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
- Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.
40% Leadership
Female Representation in Leadership
40% of the leadership team is made up of women, reflecting significant strides in gender diversity.
30% Tech Roles
Gender Diversity in Engineering and Product Teams
Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.
- Committed to building an inclusive culture where every individual feels respected, valued, and supported.
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