Workplace Ambassador

Overview

Manage front‑of‑house services, reception, facilities and customer experience.

Key Responsibilities

• emergency planning
• facilities management
• access badges
• contractor management
• ppm works
• mail handling

Tasks

-Support emergency preparedness and crisis planning, following all emergency and evacuation procedures -Monitors and ensures office housekeeping and cleanliness is delivered to highest quality -Manage onsite meeting rooms arranging refreshments and hospitality requirements -Conduct daily meeting room checks -Champion company office policies and procedures -Management of the Front of House services -Assist in coordinating the repair and maintenance of the site and office equipment -Handle all incoming and outgoing mail (digital and physical) -Gives direction on site to promote engagement and excellence in customer service and delivery -Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff -Creation and collation of company identification cards -Provide administrative support to the Facilities Manager -Provide contractor management, carrying out site inductions and monitoring whilst on site -Issuing access badges for office staff, visitors and vendors -Maintain the visitors sign-in book -Administration of parking spaces -Receive, direct and relay telephone, email and other queries -Maintain the high standards of the Front of House and office areas, keeping them in good order -Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services -Porterage activities, ensuring deliveries are passed to their recipient without delay -Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements

Requirements

• microsoft office
• organisational
• interpersonal
• fm
• cafm
• experience

What You Bring

-Proficiency in Microsoft Office Suite -Good organisational and interpersonal skills -Knowledge of FM practices and procedures -Ad-hoc cleaning required (dishwasher, coffee machine cleans etc) -Previous experience in a similar role -Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential -Use of CAFM systems

People Also Searched For

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms