Maintenance Planner
Salas O'Brien
Coordinate and manage NIH facility maintenance tickets within IWMS for DFOM.
12 days ago ago
$65,000 - $80,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Bethesda, MD
Onsite
Company Size
3,850 Employees
Service Specialisms
Engineering
Consulting
Architecture
Design
Technical Services
Sector Specialisms
Process & Manufacturing
Civil
Aviation & Transportation
Building Science
District Systems
Decarbonization & Geothermal
Mechanical, Electrical, Plumbing, and Fire Protection
Structural
Role
What you would be doing
ticket assignment
iwms planning
system enhancements
user training
data reporting
asset linking
- The Maintenance Planner will support the Division of Facility Operations and Maintenance (DFOM) by assisting call center and work reception staff to ensure the customer requested maintenance tickets are efficiently assigned and prioritize.
- Help DFOM staff manage the backlog of low-priority customer requested maintenance tickets by developing and maintaining resolution plans
- Assist with the planning and prioritization of new IWMS releases
- Provide recommendations for system enhancements to improve functionality and efficiency
- Deliver training and support for IWMS users on both desktop and mobile platforms
- Develop work packages, instructions, and procedures to ensure safe, efficient, and compliant execution of task
- Provide status reports and analyze production data to inform decisions and drive continuous improvement initiatives
- Assist DFOM staff with filters, reports, and dashboards in IWMS Nuvolo to ensure customer requested maintenance tickets are effectively risk-assessed and assigned appropriately
- Coordinate with IWMS developers
- Organize and coordinate maintenance or modification activities by reviewing maintenance tickets and linking them to the corresponding assets within IWMS
- Identify and report duplicate maintenance tickets to DFOM staff
- Accurately document, track, and close out work within medical, lab, and large physical plant facilities
- Coordinate with cross-functional teams including engineering, manufacturing, and supply chain management to support operational efficiency
- Review and test monthly IWMS releases and identify or verify bugs
- Link maintenance requests to the specific assets responsible for reported issues
- Manage the ORF IWMS inbox and provide customer service support for user inquires and issues
- Support the development and phased deployment of IWMS features
What you bring
cmms
excel
bachelors
facility management
security clearance
problem solving
- Ability to understand engineering drawings and parts lists with accuracy
- Inventory control principles and best practices for facilities
- Strong organizational and communication skills
- Associates degree plus 3 years’ experience, or Bachelors from accredited institution in Facility Management, Operations Management, Logistics, Industrial Engineering or related discipline
- Proven ability to apply strong analytical, problem-solving, and multitasking skills
- Ability to pass government background checks and obtain Confidential government Security Clearance
- Excellent verbal and written communication skills; ability to communicate at multiple levels, including engineers, project managers, business analysts, and customers
- Effective organizational skills, demonstrated by ability to set priorities, coordinate multiple projects simultaneously, and show attention to detail
- Good team player and leadership skills, focused and motivated, problem-solver
- Knowledge of Integrated Work Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS) (preferred)
- Must be a US Citizen for Security Clearance requirements
- Candidates without a degree may qualify with an equivalent combination of education and professional level experience in work control, planning, or logistics
- Proficient with the Microsoft Office suite of applications (e.g., Outlook, Word, Excel, etc.), particularly Excel
- Demonstrates the ability to effectively collaborate with multiple levels of management, peers, represented workforces, and business stakeholders.
- Strong problem solving and analytical skills
- Self-starter, work well within a team environment with minimal direction
- Paid time off and company holidays
- Wellness programs and employee assistance resources
- Medical, dental, and vision insurance
- 401(k) with company match
- Professional development support
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must be a us citizen and pass government background checks to obtain a confidential security clearance.
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Company
Overview
$20 billion
Annual Construction Value
Generates $20 billion in annual construction value across 17,300+ projects each year.
95 offices
Global Presence
Expanded to over 95 offices delivering high-impact, complex projects worldwide.
#9
MEP Giants Ranking
Recognized as #9 in the MEP Giants ranking among top design firms.
25 firms
Acquisitions
Acquired over 25 firms since 2019 to bolster sector reach.
- Firm has grown through strategic mergers and innovation in engineering and technical consulting.
- Excels in designing built environments through MEP, structural, civil—and in energy via renewables, decarbonization, and resiliency.
- Stacks process design and integration expertise to serve pharmaceutical, food & beverage, utilities, and industrial clients.
- Offers advanced solutions including litigation support, digital twins, envelope testing, and automation controls.
- Work spans commercial, corporate, hospitality, healthcare, campuses, critical environments, and large infrastructure projects.
- Impacted nearly a billion square feet of building space annually and prides itself on seamless delivery—one design, one team.
- Recognize that we are all owners with direct influence on the success of our company.
- Do what is right, setting the standard for performance, integrity, and professionalism.
- Provide positive energy, passion, and commitment to everything we do.
- Embrace positive change and challenge the status quo.
- Encourage the growth of our owners through training and opportunities for leadership.
- Ensure the continuity of the firm through succession planning.
- Contribute meaningfully to our communities.
- Be open, direct, positive, and respectful to everyone.
- Promote teamwork through commitment and trust.
- Constructively communicate intentions and expectations.
- Have fun together.
- Recognize and reward accomplishments.
- Manage performance fairly and consistently.
- Attract and retain outstanding employee owners.
- Set and achieve ambitious goals.
- Be accountable for our actions.
- Properly plan and execute all projects to ensure a reasonable profit.
- Achieve life cycle cost savings for clients through resource conservation and sustainable design.
- Tailor designs to each project, balancing project cost, maintenance, and performance.
- Continuously improve our delivery to customers.
- Serve each client as though they’re our only client.
- Maintain a financially healthy firm.
- Capitalize on opportunities to strengthen the firm.
100% Offset
Operational Energy
In-house services offset 100% of operational energy through design.
~238,000 Homes
Solar Array Power
Engineered one of North America’s largest DoD solar arrays.
800k Metric Tons
GHG Savings
Annual emissions avoided by solar array.
800 Panels
PV System
Flagship Walgreens store features an 800-panel PV system.
- In‑house net zero architecture targets: offset 100% of operational energy through design services.
- Delivered flagship zero‑energy Walgreens store with geothermal, LED/daylight controls, LEED Platinum, Green Globes, Living Building Challenge, ASHRAE Technology Award.
- Support clients with climate‑related master planning (e.g., Princeton’s 180‑building conversion to low‑temp hot water system toward net zero by 2046).
- Designed CHP system for pharma plant aiming carbon neutrality by 2025 and carbon‑negative by 2030.
- Execute energy audits, resource‑efficiency plans, decarbonization consulting, energy modeling, lifecycle cost analysis, district energy systems, microgrids, geothermal/renewables.
- Firm offers full net‑zero and sustainability consulting services including LEED, WELL, Fitwel, SITES, Parksmart, Living Building Challenge.
- Publicly announced net zero service offerings; no stated corporate net zero target date.
- Fosters a diverse, equitable, and inclusive environment as part of its ESG model.
- Employee‑owner model: attracts and retains outstanding employee owners through fair performance management and recognition.
- Leadership is committed to building a broader talent pool representing a wider spectrum of backgrounds and experiences.
- No gender‑specific workforce statistics are available in public materials.
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