Lead, ITSM and Asset Management
Defence Construction Canada
Oversee ITSM processes, asset lifecycle, and lead a team of analysts.
17 days ago ago
C$91,826 - C$119,370
Expert & Leadership (13+ years)
Full Time
Ottawa, Ontario, Canada
Office Full-Time
Company Size
700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Buildings
Infrastructure
Commercial
Residential
Industrial
Water Resources
Heavy Civil
Marine
Role
What you would be doing
software usage
vendor coordination
asset management
cmdb accuracy
itsm processes
performance reporting
- Use applicable computer software and operating systems
- Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
- Write end-user instructions
- Coordinate with vendors for technical support and on warranty claims, as required
- Provide functional advice and guidance to IT staff and DCC employees
- Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
- Monitor performance metrics and generate reports to support decision-making and continuous improvement.
- Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
- Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
- Manage the LCM Partner
- Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
- Collaborate with cross-functional teams to ensure service delivery meets business needs.
- Lead and manage direct reports
What you bring
itil
azure
servicenow
asset management
college diploma
bilingual
- ITIL certification and experience with audit/compliance processes are highly desirable.
- Apply project management principles
- previous employment
- Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
- Bilingual in French and English is mandatory.
- Experience with asset management systems and CMDB maintenance.
- Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
- Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
- Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
- Proven experience in ITSM and asset management roles, with leadership responsibilities.
- Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations
- Excellent analytical, organizational, and communication skills.
- Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
- Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans
- Enhanced inConfidence employee and family assistance program
- $400 wellness allowance to help cover expenses such as a gym membership
- criminal record checks
- Life, accidental-death, and short-term disability insurance
- 100% employer-paid annual sick leave, and health and dental premiums
- Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
- Flexible workplace options, including $400 allowance every two years, to support working from home
- Public-service pension
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- security clearance includes reference inquiries, verification of qualifications, and criminal record checks.
- credit checks, open source checks, and fingerprinting may also be required.
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Company
Overview
- Founded to serve the construction needs of the Canadian Armed Forces and the Department of National Defence.
- Manages a wide array of construction and infrastructure projects across Canada.
- Specializes in designing and delivering facilities, buildings, and utilities for national defence operations.
- Operates in diverse sectors including infrastructure, buildings, transportation, utilities, and heavy civil works.
- Has delivered projects in remote locations, ensuring the highest standards for military operations and safety.
- Known for managing large-scale, complex projects that are critical to national security.
- Works with military, governmental, and private partners to support the Canadian Defence sector's evolving needs.
- Handles the entire lifecycle of projects, from planning and design to construction and maintenance.
Since 1951
Year Established
The company has consistently supported defence infrastructure and environmental requirements, demonstrating a long-standing commitment to its mission.
- Collaboration: Committed to developing collaborative relationships with Client-Partners, industry, employees and other stakeholders. Together, they leverage shared expertise toward common goals.
- Competence: Offers a dynamic and inclusive working environment where employee experience, expertise, and diversity enable innovative solutions for client needs.
- Fairness: Engages everyone in a fair and ethical manner, embraces equity and inclusion, and advocates for mutual respect and professionalism throughout its business.
Net-Zero by 2050
Joining Canada's Net-Zero Challenge
Committed to achieving net-zero greenhouse gas emissions by 2050.
80% GHG Reduction
Supporting DND energy targets
Helping achieve energy reductions for the Department of National Defence.
15.7M CAD Investment
Net-Zero Ready Facility
Constructed a 3,389 m² training facility with geothermal and water treatment.
31% Energy Reduction
Energy Performance at CFB Kingston
Delivered energy savings with significant GHG reductions.
- Managed construction of CFB Gagetown Explosive Ordnance Disposal Training Facility (3,389 m², CAD 15.7 million), running almost completely off-grid with geothermal heating, onsite water treatment and septic, net-zero ready.
- Since 2018, delivered energy performance contracts at CFB Kingston (31 % energy reduction, ~5,865 tCO₂e fewer emissions), and multiple other bases including Petawawa, Esquimalt, Greenwood and Bagotville.
- Under DEES and federal Greening Government Strategy, contributing to national targets: 40 % GHG reduction from real property and light-duty fleets by 2025 and net-zero by 2050.
- Tracking and monitoring GHG emissions, reducing contaminated sites via Federal Contaminated Sites Action Plan, plus waste audits and diversion initiatives.
- Awarded best practices in environmental sustainability (Real Property Institute of Canada) for net-zero building at CFB Gagetown.
April 20, 2021
Diversity Strategy Launch
Company launched Diversity & Inclusion Strategy 2.0 with a five-year roadmap for new initiatives to advance inclusion and acceptance.
41.9% Women
Workforce Representation
Women make up 41.9% of the workforce, reflecting a significant portion of the company's diverse employee base.
$1,000+ Raised
Internlational Cuisine Initiative
International Cuisine lunch/cookbook initiative raised over CAD 1,000 for charity, fostering cultural exchange and community impact.
- Indigenous individuals make up 4.5% of the workforce (LMA 3.3%), persons with disabilities 5.7% (LMA 8.5%), and visible minorities 11.3% (LMA 18.0%).
- Recognized three years consecutively by Employment and Social Development Canada for its inspirational role model in employment equity; two executives designated as Employment Equity Champions.
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