Level 1 Service Desk Analyst

Description

In this role you will join a team that analyzes and resolves customer requests, including software queries, data correction, bug replication, and root‑cause analysis of recurring data issues. You will support business‑to‑business use of Wynne Systems products and manage tickets through our online ticketing system.

• Provide L1 service desk support for Wynne Systems products, handling tickets and workload via online ticketing tool.
• Resolve data issues, replicate bugs, and conduct root cause analysis for recurring tickets.
• Create and maintain knowledge‑base articles.
• Collaborate with internal and external resources to troubleshoot and identify solutions.

Requirements

Build Your Career and Future at Wynne. We are hiring a self‑motivated Service Desk Analyst – L1 with experience in a service desk environment. The successful candidate will be organized, metrics‑driven, and capable of working with both technical and non‑technical users.

Key competencies include excellent written and verbal communication, the ability to explain complex ideas in clear English, strong analytical skills, and a tenacious, get‑things‑done attitude while collaborating well with others. Candidates should have 1‑3 years of prior service‑desk experience and be able to coordinate cross‑functional teams.

Travel may be required up to 10% of the time, though it is typically lower. This is a regular, full‑time position with one opening.

• Demonstrate 1‑3 years of service desk experience and strong analytical abilities.
• Communicate clearly in written and verbal English, translating complex concepts into plain language.
• Exhibit a “get‑things‑done” attitude while working effectively in a team.
• Occasionally travel up to 10% as needed.

Benefits

Wynne Systems develops mission‑critical technology for the largest rental and construction companies. Our culture empowers self‑starters, offers meaningful projects from day one, and provides growth opportunities across locations, departments, and responsibilities. Full‑time employees receive comprehensive benefits such as medical, dental, vision, life and disability insurance, flex spending accounts, 401(k), paid vacation, holidays, and floater time, plus a casual work environment with stocked kitchen and global colleagues.

• Earn comprehensive benefits including medical, dental, vision, life, disability, FSA, 401(k), paid vacation, holidays, and floater time.

Training + Development

Interview process

Visa Sponsorship

Security clearance