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Service Coordinator
Encore Fire Protection
Manage daily schedules for service technicians, prioritize productivity, and ensure excellent customer service in a fire protection company. Offers a clear track for advancement to roles such as Project Management, Operations Management, Analyst, or Sales.
14d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Concord, NH
Field
Company Size
1,000 Employees
Service Specialisms
Fire Protection Services
Fire Suppression Systems
Design and Engineering
Consulting
Installation Services
Maintenance Services
Inspection and Testing
Emergency Services
Sector Specialisms
Commercial
Industrial
Marine
Role
What you would be doing
customer service
process management
process improvement
productivity optimization
service scheduling
- Use and promote excellent customer service soft skills
- Manage the service delivery schedule for a defined geographic region with up to 10 technicians
- Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
- Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
- Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
What you bring
college degree
project management
customer service
customer-focused
interpersonal
- Exceptional interpersonal and persuasion skills
- College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
- Professional, customer-focused approach to completing assignments and representing Encore
- Knowledge of New Hampshire geography is a definite plus but not required
- Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
- Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
- Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
- Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
- Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- prospective candidates may undergo background checks as part of the hiring process.
Company
Overview
- Began with a vision to enhance fire safety through reliable and innovative solutions.
- Provides top-notch fire protection systems, including installation, inspection, and maintenance.
- Delivers fire protection to a broad range of industries with years of experience in diverse sectors.
- Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems.
- Known for offering timely and effective fire protection solutions for new constructions and existing facilities.
- Committed to quality, offering cutting-edge technologies and a customer-first approach.
- Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance.
- Dedicated to continuous improvement and able to adapt to evolving industry needs.
- We are customer-focused and passionate about providing quality service.
- We foster a culture of teamwork, accountability, and continuous improvement.
- We prioritize safety and integrity in everything we do.
- We value innovation and aim to stay ahead of industry trends.
- We are committed to providing our employees with growth and development opportunities.
by 2050
Net-Zero Emissions Target
Aim to achieve net-zero emissions through strategic efforts and sustainable practices.
- Committed to reducing carbon footprint and environmental impact.
- Actively seeks sustainable solutions in operations and projects.
- Implemented eco-friendly practices in product selection, transportation, and waste management.
- Committed to fostering an inclusive work environment.
- Promotes gender equality with initiatives supporting women in leadership.
- Aims for a diverse workforce, striving to reflect the communities it serves.
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