Process Excellence Manager

Description

• Collaborate with Data and Technology teams to design processes leveraging data and technological innovation- with a focus on ensuring processes adherence and reporting on adoption, maturity, and outcomes.
• Assist wider Process Excellence Team in maintaining Suffolk Standards, ensuring proper review, approval, and publication in the Operations Playbook, as needed.
• Partner with Data & Portfolio Intelligence to refine and quantify the process assessment model, integrating both qualitative and quantitative measures.
• Partner with Ops Ex leadership to provide project management support for key programs, as needed
• Stay current on industry best practices and trends in process management.
• In partnership with the Director and other key stakeholders, generate insights and make improvement recommendations by analyzing patterns across workflows, identifying priority opportunities, friction points, risks and inconsistencies.
• Execute enterprise-wide process mapping by creating detailed, consistent maps across the Operations platform, with a primary focus on core construction processes and the opportunity to extend upstream (Design) or downstream (Procurement, Closeout, etc.) as program needs grow.
• Process maps to include responsibilities, steps, clicks, keystrokes, decision points, systems, handoffs, exceptions, and failure modes. These maps should provide a complete end-to-end understanding of the project lifecycle, surfacing insights, gaps, and issues that drive operational improvements as well as AI and automation opportunities.
• Support additional Ops Ex initiatives as needed.
• Advance high-value operational areas (Requisitions, Schedule Update
• Drive process maturity across all in-flight Operations Excellence (Ops Ex) programs through framework creation, ensuring full documentation of all in scope processes.
• Collaborate cross-functionally with ConTech, AI Studio, Operations, and Departmental Leaders to ensure alignment and successful execution of process initiatives.
• Lead the development of process adherence benchmarks and ROI assessment of impacted processes for a given improvement effort
• Assist in the development and application of structured prioritization criteria — including time to complete, audience impact, process maturity, and risk — to guide process analysis and improvement sequencing.

Requirements

• 2–4 years of experience in process analysis or automation, Operational Excellence, or
• Familiarity with process documentation tools, Visio, Miro and/or others, a strong plus.
• surfacing patterns, themes and recommendations.
• Naturally curious, but also structured, with an adaptive working style.
• Automation, Shop Drawings/Submittal Reviews) ahead of FY27 for early build and deployment.
• Capable of managing multiple initiatives simultaneously.
• Strong written and verbal communication skills.
• process automation (construction experience a plus but not required).
• Strong analytical, organizational, and project management skills.
• Willingness to learn, adapt, and take ownership of responsibilities in a fast-paced
• Bachelor’s degree in construction management, business, engineering, or related field;
• advanced degree preferred but not required.
• Ability to prioritize tasks, multitask effectively, and meet deadlines.
• Have experience collaborating cross-functionally and influencing stakeholders at all
• Proficiency in MS Office Suite (Outlook, Excel, PowerPoint, Word); Procore and
• Bluebeam proficiency a strong plus.
• Highly detail-oriented, but comfortable zooming out- from granular process mapping, to

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance