Regional Customer Insights Manager
Willmott Dixon
Gather customer insights, run interviews/workshops, turn feedback into action in Midlands & North
22 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Nottingham, England, United Kingdom
Hybrid
Company Size
3,000 Employees
Service Specialisms
Construction
Residential Construction
Interior Fit‑out
Refurbishment
Maintenance
Property Support
Project Management
Framework Procurement
Sector Specialisms
Health
Defence
Education
Hotels
Leisure and Culture
Car Parks
Commercial Workspaces
Residential
Role
What you would be doing
stakeholder interviews
customer interviews
insights analysis
performance reporting
project visibility
workshop facilitation
- Conduct interviews with our various framework providers to gather their feedback and perspectives.
- Support our regional offices in their growth plans to achieve high levels of customer satisfaction through detailed, impartial customer interviews.
- Analyse customer insights and collaborate with teams to create and implement practical action plans, escalating feedback when needed.
- Partner with each office to produce performance reports and deliver insight review sessions aligned to business goals.
- Build strong relationships with local project teams to maintain visibility of all live projects across your region.
- Facilitate interactive, engaging workshops for a range of internal and external stakeholders.
What you bring
construction
facilitation
analytical tools
customer service
communication
professional membership
- Experience within the construction or built environment sectors.
- Skilled at managing difficult or sensitive conversations with professionalism.
- Ability to translate data into engaging and readable content.
- Excellent communication skills with the ability to engage and influence stakeholders at all levels.
- Strong interpersonal skills and emotional intelligence.
- The successful candidate will be trained and developed within facilitation!
- Solid customer service experience and a natural ability to listen and empathise.
- Professional membership or CPD related to customer experience or customer service.
- Experience in structuring and facilitating productive group discussions.
- NB. With this role covering the Midlands & North regions, we can be flexible on the base location of the successful candidate... Occasional travel will be required to cover Birmingham (Snowhill), Nottingham, Morley, Oldham and Gateshead.
- Confident using systems and analytical tools to turn insights into action.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
£1.1 Billion Revenue
Annual Revenue
Generated through large-scale construction and development projects across multiple sectors.
- Evolved from small-scale building into a national construction powerhouse.
- Portfolio spans civic centres, hospitals, stadiums, arts venues and transport hubs—showcasing versatility across sectors.
- Delivers science and healthcare facilities, including supercomputer suites and research labs, and major secondary schools.
- Leads in Passivhaus, tall residential blocks and complex façade retentions on heritage structures.
- Tackles large multi-phase regeneration, multi-storey car parks and intricate interior fit-outs.
- Taken on headline projects—from Twickenham hospitality suites to the misjudged Woolwich development that sparked industry debate.
- Still family-run five generations on, the firm carries forward its founding spirit in modern materials like CLT and advanced BIM.
- We take responsibility for our actions and the impact we have on others.
- We believe in working together to achieve success.
- We are always striving to do the right thing for our people, customers, and communities.
- We take pride in being accountable, honest, and ethical in everything we do.
- We are committed to developing and supporting the careers of our people.
47% Reduction
Carbon Emissions
Achieved a significant decrease in carbon emissions since 2016.
99% Diverted
Construction Waste
Over 99% of construction waste has been diverted from landfill.
15% Energy Reduction
Energy Usage Decline
Energy usage has decreased by 15% over the last three years.
- Net zero carbon by 2030.
- Pledged to invest in and adopt clean technologies and solutions to reduce environmental impact.
30% by 2025
Female Leadership Target
Aim to achieve 30% female representation in senior leadership roles by 2025, reflecting a commitment to gender balance in executive positions.
70% Participation
Annual Inclusive Training
Ensuring 70% of all employees complete annual inclusive leadership training to foster a culture of diversity and inclusion within the organization.
40% Women, 50% Apprentices
Diverse Recruitment
40% of new hires in 2023 were women, and half of all apprentices come from underrepresented groups, showcasing progress in hiring practices.
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