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Customer Experience Representative
Jolly Plumbing | Drains | Heating | Air
Handle inbound calls and schedule service appointments to ensure customer satisfaction.
9d ago
$13 - $18
Expert & Leadership (13+ years), Entry-level, Junior (1-3 years), Experienced (8-12 years)
Full Time
Wilder, KY
Office Full-Time
Company Size
25 Employees
Service Specialisms
Plumbing
Drains
Heating
Air Conditioning
Sector Specialisms
Residential
Commercial
Industrial
Water Resources
Utilities
Energy
Buildings
Infrastructure
Role
What you would be doing
What you bring
relocation
high school
- Wilder, KY 41076: Reliably commute or planning to relocate before starting work (Preferred)
- High school or equivalent (Preferred)
- 401(k) matching
- Paid Training (We Pay You to Learn on the Job)
- 10 Days of PTO, 6 Paid Holidays
- Vision insurance
- Health Benefits that include: Medical, Dental, Vision
- Dental insurance
- State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
- Bonus pay
- Paid time off
- Competitive Bi-Weekly Pay, 401K Retirement Matching
- Health insurance
- Work/Life Balance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1979
Year Founded
The company was established in Northern Kentucky, laying the foundation for its long-standing reputation.
40+
Years in Service
With over four decades of experience, the company has become a trusted name in the region.
- Started by Barry Jolly, leadership later passed to his son Brady, guiding steady regional growth.
- Specialises in plumbing, drain clearing, water heaters, sewer and septic systems, gas and water line services alongside HVAC installations and repairs.
- Best known for comprehensive typical projects from restoring frozen pipes to full HVAC system replacements.
- Backed by thousands of glowing reviews and long-term customer loyalty, praised for professionalism and thorough explanations.
- Operates from a modern headquarters in Wilder, KY, with unique features like an indoor basketball court used by staff and community.
- No official culture and values wording found on jollyplumbing.com or LinkedIn—company does not publish a defined set of values.
60% less
Energy savings
Tankless water heaters reduce energy consumption compared to traditional electric models.
- Offers energy-efficient solutions such as tankless water heaters and heat pump water heaters.
- Provides water-saving services including water softening, whole-house filtration, reverse osmosis, UV treatment, and carbon filtration.
- Highlights environmental benefits like lower energy bills, extended appliance lifespan, and reduced release of harmful contaminants.
5.0 Rating
Diversity & Inclusion Score
Based on a single review on Glassdoor, the company received a perfect score for diversity and inclusion.
- No DEI strategy or outcomes documented on jollyplumbing.com or LinkedIn
- Glassdoor shows only one review reporting a 5.0 rating for diversity and inclusion but contains no detailed statistics
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