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Call Centre Agent
Chubb Fire & Security Group
Provides fire and security solutions, including alarms, monitoring, and installation services.
Monitor CCTV/alarms, handle calls, coordinate responses in shift-based call centre.
Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Process CCTV and alarm activations speedily and accurately
What you bring
cctv
sia badge
it skills
teamwork
initiative
shift work
Be able to work well on your own initiative as well as part of a team
CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
Able to commit to shift working which includes a blend of day & night working
Strong IT skills
Excellent attention to detail, with high levels of accuracy
Work well and remain calm in a busy, fast paced environment
Excellent listening skills
Benefits
Enhanced overtime rates *
Company Pension Scheme
Employee Scholarship Programme
Life Assurance (4 x Salary)
Childcare Vouchers
Online GP Appointments
Health & Wellbeing Resources
Bravo scheme: Incentivising high achieving employees
23 day holiday per year (rising to 24 days after 5yrs)
Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
Free Mortgage Advice
Cycle to Work Scheme
A Central Benefits Platform offering a wide variety discounts
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