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Chubb Fire & Security Group

Call Centre Agent

Company logo
Chubb Fire & Security Group
Provides fire and security solutions, including alarms, monitoring, and installation services.
Monitor CCTV/alarms, handle calls, coordinate responses in shift-based call centre.
8d ago
£29,333 - £29,333
Expert & Leadership (13+ years), Entry-level, Junior (1-3 years)
Full Time
Nottingham, England, United Kingdom
Field
Company Size
13,000 Employees
Service Specialisms
Fire Protection
Security Systems
Engineering
Consulting
Design
Technical Services
Installation
Maintenance
Sector Specialisms
Commercial
Facilities Management
Critical Infrastructure
Major Projects
Public Sector
Private Sector
Industrial
Role
What you would be doing
call handling
customer communication
emergency notification
cctv processing
alarm management
  • Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
  • Inform the relevant Emergency Services and Customers of relevant information in relation to their system
  • Process CCTV and alarm activations speedily and accurately
What you bring
cctv
sia badge
it skills
teamwork
initiative
shift work
  • Be able to work well on your own initiative as well as part of a team
  • CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
  • Able to commit to shift working which includes a blend of day & night working
  • Strong IT skills
  • Excellent attention to detail, with high levels of accuracy
  • Work well and remain calm in a busy, fast paced environment
  • Excellent listening skills
Benefits
  • Enhanced overtime rates *
  • Company Pension Scheme
  • Employee Scholarship Programme
  • Life Assurance (4 x Salary)
  • Childcare Vouchers
  • Online GP Appointments
  • Health & Wellbeing Resources
  • Bravo scheme: Incentivising high achieving employees
  • 23 day holiday per year (rising to 24 days after 5yrs)
  • Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
  • Free Mortgage Advice
  • Cycle to Work Scheme
  • A Central Benefits Platform offering a wide variety discounts
  • Free Onsite Parking
  • Employee Referral Scheme (£1,000)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Century of Expertise
Years in Service
The company has been providing innovative fire and security solutions for over 100 years.
  • protecting businesses and homes.
  • protecting businesses and homes.
  • protecting businesses and homes.
  • protecting businesses and homes.
  • protecting businesses and homes.
Culture + Values
  • Customer First
  • Integrity and Accountability
  • Innovation and Improvement
  • Collaboration and Teamwork
  • Excellence in Execution
Environment + Sustainability
Net zero by 2050
Carbon Emissions Target
Aims to achieve net zero carbon emissions by the year 2050, reflecting long-term sustainability goals.
50% reduction target
GHG Emissions Reduction
Committed to reducing greenhouse gas emissions by half across its global operations.
  • Committed to reducing environmental impact through energy-efficient products and services.
  • Focus on sustainable product design and eco-friendly technologies in offerings.
Inclusion & Diversity
40% Female Workforce
Gender Representation
40% of the workforce identifies as female.
2025 Leadership Goals
Women in Leadership
Aim to increase women's representation in leadership positions by 2025.
  • Committed to creating an inclusive work environment and promoting equal opportunities for all.
  • Aims to achieve a diverse and inclusive workforce by focusing on gender parity and fostering a culture of belonging.
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