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Senior Analyst, Sales Strategy & Operations
Servicetitan
Drive enterprise sales development ops, analytics, strategy, and cross‑functional initiatives
6d ago
$103,400 - $138,400
Intermediate (4-7 years)
Full Time
Glendale, CA
Office Full-Time
Company Size
3,049 Employees
Service Specialisms
Field Service Management
Mobile Workforce Solutions
Customer Relationship Management (CRM)
Scheduling & Dispatch
Invoicing & Payments
Job Management Software
Business Intelligence & Analytics
Marketing Automation
Sector Specialisms
HVAC
Plumbing
Electrical
Garage Door
Chimney Sweep
Roofing
Irrigation
Water Treatment
Role
What you would be doing
dashboard development
sql tableau
kpi reporting
forecasting
strategic initiatives
performance analysis
- Use SQL / Tableau to construct data sets and build dashboards reporting on Sales performance and special initiatives
- Collaborate with peers across Sales Strategy & Operations, Finance, and RevOps to deliver insights and analysis spanning multiple segments
- Spearhead strategic initiatives to drive growth in the Enterprise Sales segment and beyond, including activity tracking and conversion, Sales leadership dashboards and reporting, account prioritization frameworks, rep efficiency evaluations, etc.
- Drive the daily operations of the Enterprise Sales Development function including, weekly KPI reporting, forecasting, managing headcount and quota capacity, account assignment, writing business performance memos, and month-end close
- Partner closely with our Sales Development leaders to help them understand performance trends, root causes, and help them improve and scale their operations with targeted recommendations
What you bring
excel
tableau
sql
python
bachelor's
saas
- Strong business acumen, with the ability to translate complex data into clear, compelling narratives and actionable recommendations
- Strong organization skills, attention to detail, and a self-starter mentality ready to create things from the ground up
- Be forward-thinking on business cases and problems, and how the team can be geared to help solve (e.g., process enhancements, systems and technical enablement, etc.)
- 2-4+ years of experience in a combination of high growth tech companies and/or management consulting
- In-office presence in Glendale 1 day/week
- Proven track record of working cross-functionally on key projects to define action plans, prioritize requests effectively, manage execution, and deliver on asks in a timely manner
- Experience running quantitative analyses, and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL, [Python is a plus])
- Functional experience in operations/business operations/revops, and/or strategy within the SaaS space is strongly preferred
- Exceptional written and verbal communication skills, with a track record of building strong stakeholder relationships and influencing
- Comfortable navigating ambiguity and a dynamic work environment.
- Bachelor’s degree required
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Energized by learning about the full Sales Ops portfolio and working in a dynamic environment with opportunities to tackle a variety of topics and problems
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Interview process
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Company
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
- Launched a cloud platform in 2012 to modernize trades businesses.
- Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
- Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
- Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
- Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
- Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
- Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
- Customer Obsession
- Own It
- Continuous Improvement
- High Standards
- One Team
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
- Working to reduce operational carbon footprint
- Focus on energy efficiency and reducing waste
- Fostering a diverse, inclusive culture where all employees are valued and respected
- Ensuring equal opportunities for growth and advancement
- Continuing to make measurable progress toward gender parity and diversity at all levels
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