Billing Specialist - 6 month contract

Description

• Work independently to process tasks, investigate, and resolve exceptions within target service level agreements (SLA’s) including:
• Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the Local Distribution Company (LDCs). Depending on the LDCs, these files may include any or all of the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
• Work closely with Supervisors and Managers to meet goals, review exceptions, and take appropriate actions
• Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usages, rejected bills, bills missing responses, unbilled adjustment reports and reconciliation reports.
• Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned
• Provide billing support for gas and electric deregulated markets serving residential, small and large commercial customers in multiple states/provinces across US and Canada
• Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner
• Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary.
• Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy.
• Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
• Reconciliation of correspondence in case of discrepancies and preparation of reports as needed

Requirements

• Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• SQL query language skills is a plus
• Prior experience in deregulated gas and electric markets, is preferred
• Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred
• Knowledge of third-party billing system, specifically iSigma, Customer Care & Billing (CC&B),
• Post-secondary degree is preferred
• Minimum 2 years of problem solving, issue resolution or other relevant experience required
• Prior experience in billing, operational exception handling and/or project management is a plus

Benefits

• This range reflects base pay only. This role is eligible for an incentive plan based on company and individual performance.

Training + Development

Interview process

Visa Sponsorship

Security clearance