MSF Technician

Description

• Participate in design reviews and provide final approval on system installations.
• Obtain and maintain required certifications including: NICET certifications, West Virginia electrical license, and Ohio fire Marshall license (All company-funded).
• Participate in a rotating 24-houremergency on-call schedule once fully trained and qualified.
• Troubleshoot, repair, inspect, and test a variety of fire alarm and fire suppression systems.
• Collaborate with sales staff to review and consult on system proposals and engineered designs.
• Perform preventative maintenance on fire alarm systems in accordance with NFPA standards.
• Install and repair security systems, CCTV/camera systems, and access control systems.
• Provide technical insights and field findings to the sales department for proposal and quote development.
• Ensure all compliance documentation is completed, including time sheets, billing, deficiency reports, and rescheduling follow up.
• Communicate directly with customers to resolve technical issues and ensure satisfaction.
• Assist with RMA coordination and support the service, installation, and mechanical teams as needed.
• Complete all NFPA-compliant reports and maintain accurate documentation.

Requirements

• Prior experience working with fire alarm systems.
• Strong written and verbal communication skills.
• Must be able to lift 50+ pounds and use proper equipment to maneuver 300-lb cylinders.
• Ability to pass a drug screening as a condition of employment.
• High School diploma or equivalent required.
• Flexible and able to adapt to changing priorities with short notice.
• Proficient in troubleshooting hardware issues, interpreting blueprints and wiring schematics, and using tools such as multimeters.
• Highly organized and detail oriented.
• Comfortable working at heights, including climbing ladders and operating lifts when necessary.
• NICET certification is preferred; must be obtained within the first year of employment (company-funded).
• Frequent work at off-site customer facilities, which may include clean and unclean environments, and exposure to hot or cold conditions.
• Demonstrated customer service experience.
• Willingness and ability to work overtime as needed.
• Proven ability to work effectively as a team player.
• Personal protective equipment such as safety shoes, hard hats, and other site-specific safety gear may be required.
• Demonstrate professional punctuality and a consistent work ethic.
• Willingness to travel, including occasional overnight stays as needed.
• Must have a clean driving record and access to reliable transportation.

Benefits

• Company uniforms provided.
• Business casual office environment.
• Company-provided work attire featuring our logo.
• Paid time off (PTO) starting in your first year of employment.
• Medical, dental, and vision insurance plans.
• Seven (7) paid holidays annually.
• Company-paid life insurance and long-term disability coverage.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Follow a defined career development path, with potential advancement into roles such as sales representative, construction manager, or systems operation manager.
• Employee referral program with bonus opportunities.
• Optional supplemental benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance