Traffic Monitoring Call Center/Surveillance/Dispatcher/Freeway Operator

Description

• Carrying out all tasks as detailed in the District 1 TMC Operations SOP.
• Coordinating with other operations staff concerning external agency communications and general operations room coordination, and other operations room staff from other agencies to obtain a full understanding of all operations room activity status.
• Managing Wrong Way Driver events.
• Dispatching Road Ranger Service Patrols to motorists, events, and to assist law enforcement in a timely and efficient manner. Log all activities into the SunGuide database and ensure the quality of information is complete and concise.
• Inform Emergency Services on Traffic Events – The RTMC/STMC Operators will assist the RTMC/STMC Shift Supervisor informing Emergency Services of traffic incidents in the geographical coverage area of the RTMC/STMC. These events vary in their scope and the methods on how the operator responds notifying FHP, Road Ranger, local police, fire and Emergency Medical Services (EMS) etc.
• Monitor and manage arterial operations in accordance with Section 4.2.5 and District 1 TMC Operations SOP, outside the operational hours of the STMC and coordinate any signal operational changes through the on-call Signal Operations Engineer.
• Following FDOT District 1 policies and procedures, including the District 1 TMC Operations SOP.
• Coordinating with other Control Room staff, law enforcement, and external agencies in response to incidents.
• Monitoring the status of freeway using CCTV, Road Ranger Service Patrols, detector data, etc. to include detecting, confirming, updating, and responding to scheduled and unscheduled traffic and incident management events, congestion, and travel time imbalances in the geographical coverage area.
• Performing daily ITS infrastructure checks (CCTVs, DMS, MVDS, RSUs Video Walls, etc.) during the morning shift and opening ITS device failure tickets for malfunctions detected during the check.
• Detecting, confirming, and reporting equipment faults affecting Control Room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and TMC system field equipment (e.g., CCTV, VDS, DMS, RSU etc.).
• Posting detour routes in FL511.
• Coordinating with maintenance staff as needed.
• Assist with report data collection to include in all required periodic reports, travel speed and travel time reports, incident reports and any other reports that are requested by the DEPARTMENT.
• Assists in Sunguide configuration changes such as reference points, contact groups, and others per District 1 TMC Operations SOP.
• Entering all scheduled and unscheduled events and congestion into SunGuide software and disseminate information using ITS devices, website, and Florida 511 (FL511) system.
• Coordinate with FDOT and/or FHP and dispatch the proper Rapid Incident Scene Clearance (RISC) Vendor to major events and other activities that require their service in a timely and efficient manner. Log all activities and timestamps into the SunGuide database and ensure the quality of information is complete and concise. This includes updating the RISC Vendor rotation list.
• Managing events and congestion using the SunGuide GUI and its devices, both electronic (e.g., website server, incident detection algorithms) and in the field (e.g., vehicle detection stations, CCTV cameras, DMS, etc.).
• Responsible for producing periodic operations reports, performance measures, Truck Parking Availability Systems (TPAS), Wrong Way Driver Detection Systems, QA/QC of Sunguide data, focused attention on OTM system, smart work zone and others as assigned.
• Following time requirements in the District 1 TMC Operations SOP for event confirmation, RRSP/RISC dispatching, DMS message posting, FL511 system update, etc.
• Responsible for producing even chronologies, timestamp sheets, incident images and other materials to assist with after-action reviews on major incidents (RISC, MIE etc.)

Requirements

• Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening.
• This position does not include sponsorship for United States work authorization.
• Effective oral and written communications skills for in-person, radio, and phone conversations
• Demonstrate ability to meet a high level of customer service expectations
• Ability to work calmly and professionally in a fast-paced, high-pressure environment
• Must pass a pre-employment drug screen.
• Ability to operate software platforms and web-based applications.
• Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
• Ability to interpret or understand geographic information portrayed on a map and map-based applications
• Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
• Efficient and accurate data entry skills
• High School Diploma or GED.
• Previous experience working in a position that includes heavy telephone, radio, and computer usage
• Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway

Benefits

• This position does not include relocation benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance