Planning, Senior Support

Description

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
• Helps schedule daily work assignments in a manner that optimizes crew productivity and minimizes overtime expenditures
• Supports specific project development activities, such as interconnection agreement negotiations, permitting and licensing, engineering design, and construction
• Prepares and analyzes daily work schedules to optimize equipment availability and usage and recommends appropriate modifications
• Gathers data and information from meter spots and related design work
• Collaborates with management on technology and process improvements to increase efficiency and quality
• Supports in preparing maintenance work packages including development of work plans, defining procedures, drawings, material equipment, and post-maintenance test requirements
• Assists in providing necessary permits, easement maps, expected construction labor and timeframes
• Supports the development of electrical distribution plans

Requirements

• Excellent written and verbal communication skills for documenting inspections and customer interactions.
• Experience managing Meter Service Requests (MSR) or similar utility service processes.
• Ability to interpret and apply company standards and guidelines to resolve exceptions.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: EEI BCAB (5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
• Experience collaborating with cross-functional teams to implement process improvements.
• Familiarity with meter installation standards and regulatory compliance requirements.
• Associate’s degree in business administration.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.
• Position will require up to 10% traveling and being out in the field throughout the SCE service territory.
• Two or more years of experience performing in an analytical role.
• Proficiency in data analysis and reporting using tools such as Excel, SAP, or similar platforms.
• Experience with customer service, computer software, on-line applications, office equipment, filing systems.
• Strong organizational skills with the ability to manage multiple priorities and meet service-level agreements (SLAs).

Benefits

• This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• The primary work location for this position is the Saddleback Service Center. However, the successful candidate may also be asked to work for an extended amount of time at alternate work location.

Training + Development

Interview process

Visa Sponsorship

Security clearance