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Assigner/Dispatcher
Nisource
Assigns and dispatches daily work orders to field crews ensuring timely, safe utility service.
6d ago
$52,400 - $73,300
Intermediate (4-7 years)
Full Time
Columbus, OH
Onsite
Company Size
7,000 Employees
Service Specialisms
Energy Distribution
Natural Gas Services
Electricity Services
Infrastructure Maintenance
Utility Operations
Sector Specialisms
Energy
Natural Gas
Electricity
Midstream Services
Pipeline Operations
Natural Gas Storage
Renewable Energy
Low-Carbon Fuels
Role
What you would be doing
work scheduling
resource allocation
mdsi updates
crew adjustments
backlog management
customer communication
- Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime.
- Works with schedulers to ensure the appropriate prioritization and routing of daily work.
- Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
- Reschedules work (if needed) and ensures that customers are informed of the updated status.
- Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
- Assigns the activities of all field employees for all field work based upon workload requests and manpower availability.
- Coordinates the distribution of work to maximize operations effectiveness.
- Performs crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time.
- Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
- Consults with Schedulers to ensure the most efficient assignment of work.
- Coordinates with others, as appropriate (including outside parties utilities and internal resources/departments).
- Assigns labor and equipment resources that will support the schedule.
- Manages the backlog of undated and filler work that needs to get done.
- Managed workforce level to ensure timely completion of all daily assignments
- Performs other resource updates in MDSI, as necessary.
- Prioritizes and assigns daily work orders to optimize utilization of resources.
What you bring
associate's degree
ms office
dispatching
distribution ops
driver license
1-3 years
- Compliance with company policies as they relate to the processing of work orders
- Effective data-gathering, order distribution and communication
- Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply
- Associate's degree from an accredited institution or equivalent work experience.
- 1-3 years Two years' experience in Distribution Operations
- Dispatching experience is a plus
- High School Diploma
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
- Proficient MS Office experience (particularly MS Word and MS Excel)
- Exceptional response time to emergency calls and facility locates
- Knowledge of Distribution Operations' policies.
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Demonstrated organizational skills.
- Must be willing to work overtime, as required
- Good communication skills, both written and oral.
- DL NUMBER - Driver License, Valid and in State Valid driver's license and acceptable driving history Upon Hire
- Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives
- Equivalent work experience taking into account the Responsibilities above
- Compliance with federal and state regulations
- The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Information not given or found
Interview process
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Visa Sponsorship- must be authorized to work in the united states without sponsorship.
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Company
Overview
Founded 1912
Year of establishment
The company was established in 1912 and has since grown into a major player in the energy sector.
Millions of Customers
Customer base size
The company serves millions of households, businesses, and industries across the U.S.
- Provides reliable service by managing infrastructure for natural gas and electricity.
- Specializes in energy delivery, including transmission and distribution.
- Regularly modernizes systems to enhance safety, efficiency, and sustainability.
- Deeply rooted in innovation, integrating renewable energy into the grid.
- Involved in large-scale infrastructure projects to enhance energy security.
- Known for steady financial performance and a forward-thinking approach.
- Be Safe
- Look for a Better Way
- Act with Care
- Take Accountability
- Serve our customers and our communities
- Be respectful and inclusive
- Work together
- Deliver on our commitments
- Be transparent
- Do the right thing
Net Zero
GHG Emissions Target
Aim to achieve net zero Scope 1 and Scope 2 greenhouse gas emissions by 2040.
58% Reduction
Scope 1 Emissions Since 2005
Significant decrease in Scope 1 greenhouse gas emissions since 2005.
50% Methane Reduction
From Mains and Services
Targeting a 50% reduction in methane emissions from mains and services by 2025.
$3B Investment
Renewable Energy Transition
Anticipated investments in renewable energy generation transition through 2028.
- Retire 100% of remaining coal-fired electric generating units by 2026–2028.
- Exploring hydrogen blending in gas systems via an on‑site hydrogen blending skid.
- Named to Dow Jones Sustainability Index for nine consecutive years and to North America Index eleven consecutive years.
- Plans to conserve lands: restoring hundreds of acres through vegetation management, soil remediation and seeding.
Employee Promotion Rates
Promotion Statistics (8/31/23)
Reflects the promotion rates across various demographic groups within the organization.
Executive Representation
Leadership Demographics (12/31/24)
Breakdown of executive leadership roles by gender in the organization.
Employee Population
Workforce Demographics (12/31/24)
Overall gender distribution within the organization's workforce.
- Provide energizing and inclusive culture where every employee has a voice and active seat at the table
- Support diverse and unique customers and invest in communities
- Diversify workforce partnerships through conferences (e.g., SWE, SASE, SHPE, NSBE, NBMBA)
- Commit to supplier diversity and economic inclusion initiatives
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