Connections Reform Customer Communications Manager - NESO at National Energy System Operator in Warwick, England, United Kingdom | GBP69,000-82,000 | Kablio

Role

Description

comm strategy

stakeholder engagement

insight reporting

audience targeting

relationship building

engagement execution

Leading communications and engagement strategies for customers across the reform programme, together with a small team. This includes the development of targeted, proactive and integrated communications plans, directed by reform’s strategic narrative and tailored to needs, to create customer understanding and support for reform delivery.
Summarising customer level insight from engagement and feedback channels (including bespoke research where required) to inform content of wider Corporate Affairs internal/external briefings (political, press releases, internal comms).
Representing and championing strategic and technical connections reform project deliverables, including providing expert advice to internal and external stakeholder groups.
Identifying and agreeing target customer audiences and contacts, developing a deep understanding of needs to inform activity development and building and maintaining key relationships where appropriate.
Developing and executing customer engagement strategies, utilising appropriate mediums and channels to maximise reach and collaboration opportunities.

Requirements

strategic thinking

problem solving

stakeholder management

analytical

customer engagement

team leadership

Strategic thinking and problem-solving capabilities.
Proactive, innovative, and adaptable to changing environments.
Proven experience in developing and successfully implementing customer engagement and comms strategies and stakeholder management, that create positive customer sentiment in challenging environments.
Strong analytical skills with the ability to interpret data and derive actionable insights.
A passion and working knowledge of building and enabling customer focussed change delivery through internal and external communications and engagement.
Strong organisational skills and attention to detail.
Proven experience in successful implementing customer engagement and comms strategies, developing and stakeholder management, or related roles.
Experience working in multidisciplinary teams, ideally working in a matrix set up.
Ability to manage multiple projects and prioritize effectively.
Familiarity with the energy sector is desirable.
Experience of leading a team of communications professionals

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to ensure the energy system operates efficiently and reliably.
Specializes in managing the balance between energy supply and demand across a wide network.
Focuses on integrating renewable energy sources like wind and solar into the grid.
Has played a pivotal role in modernizing infrastructure to meet growing energy needs.
Committed to providing secure energy services while minimizing environmental impacts.
Works closely with stakeholders in the energy, transport, and utilities sectors.
Supports government and private sector projects with a focus on energy sustainability.
Has successfully managed several large-scale projects to upgrade energy transmission systems.
A leader in adapting energy infrastructure to accommodate the future needs of smart grids.

Culture + Values

Clean Power
Decarbonised Energy
Consumer Value
Customer Centricity
Digital Mindset
People Value
"We will show up openly and consistently, ensuring our actions and decisions are seen as informed, considered and balanced."
"We are committed to being inclusive and nurturing talent from all backgrounds, creating a deep sense of belonging across the organisation."

Environment + Sustainability

50% Renewable

Electricity from renewables

In 2024, half of Great Britain's electricity was generated from renewable sources.

UK Coal Phaseout

First G7 country coal-free

The UK became the first G7 country to completely phase out coal power in 2024.

Net Zero – enabling the government to deliver on its legally binding emissions targets.
Conducting Strategic Environmental Assessments, Habitats Regulations Assessment and Marine Conservation Zone Assessment for future network plans (ongoing over next 12 months).
Pathway to 2030 and Beyond 2030 holistically coordinates offshore electricity generation network planning.
Developing Clean Power 2030 pathways, balancing services reform, zero carbon operation and connections reform under the Clean Power priority.
Strategic Planning includes safeguarding the environment while ensuring system resilience and consumer benefits in regional and whole-system energy plans.

Inclusion & Diversity

Member of Inclusive Employers to embed inclusive practices and provide resources, expert advice and events.
Partnered with Disability Confident to improve recruitment, retention and development for colleagues with disabilities.
We believe our people perform at their best when they can be their true selves… only by embracing diversity, and being a truly inclusive organisation, can we accelerate the delivery of a zero‑carbon energy system.
Explicit commitment to fair representation of all demographics among employees.

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Home

Careers

About Us

Role

Description

comm strategy

stakeholder engagement

insight reporting

audience targeting

relationship building

engagement execution

Leading communications and engagement strategies for customers across the reform programme, together with a small team. This includes the development of targeted, proactive and integrated communications plans, directed by reform’s strategic narrative and tailored to needs, to create customer understanding and support for reform delivery.
Summarising customer level insight from engagement and feedback channels (including bespoke research where required) to inform content of wider Corporate Affairs internal/external briefings (political, press releases, internal comms).
Representing and championing strategic and technical connections reform project deliverables, including providing expert advice to internal and external stakeholder groups.
Identifying and agreeing target customer audiences and contacts, developing a deep understanding of needs to inform activity development and building and maintaining key relationships where appropriate.
Developing and executing customer engagement strategies, utilising appropriate mediums and channels to maximise reach and collaboration opportunities.

Requirements

strategic thinking

problem solving

stakeholder management

analytical

customer engagement

team leadership

Strategic thinking and problem-solving capabilities.
Proactive, innovative, and adaptable to changing environments.
Proven experience in developing and successfully implementing customer engagement and comms strategies and stakeholder management, that create positive customer sentiment in challenging environments.
Strong analytical skills with the ability to interpret data and derive actionable insights.
A passion and working knowledge of building and enabling customer focussed change delivery through internal and external communications and engagement.
Strong organisational skills and attention to detail.
Proven experience in successful implementing customer engagement and comms strategies, developing and stakeholder management, or related roles.
Experience working in multidisciplinary teams, ideally working in a matrix set up.
Ability to manage multiple projects and prioritize effectively.
Familiarity with the energy sector is desirable.
Experience of leading a team of communications professionals

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to ensure the energy system operates efficiently and reliably.
Specializes in managing the balance between energy supply and demand across a wide network.
Focuses on integrating renewable energy sources like wind and solar into the grid.
Has played a pivotal role in modernizing infrastructure to meet growing energy needs.
Committed to providing secure energy services while minimizing environmental impacts.
Works closely with stakeholders in the energy, transport, and utilities sectors.
Supports government and private sector projects with a focus on energy sustainability.
Has successfully managed several large-scale projects to upgrade energy transmission systems.
A leader in adapting energy infrastructure to accommodate the future needs of smart grids.

Culture + Values

Clean Power
Decarbonised Energy
Consumer Value
Customer Centricity
Digital Mindset
People Value
"We will show up openly and consistently, ensuring our actions and decisions are seen as informed, considered and balanced."
"We are committed to being inclusive and nurturing talent from all backgrounds, creating a deep sense of belonging across the organisation."

Environment + Sustainability

50% Renewable

Electricity from renewables

In 2024, half of Great Britain's electricity was generated from renewable sources.

UK Coal Phaseout

First G7 country coal-free

The UK became the first G7 country to completely phase out coal power in 2024.

Net Zero – enabling the government to deliver on its legally binding emissions targets.
Conducting Strategic Environmental Assessments, Habitats Regulations Assessment and Marine Conservation Zone Assessment for future network plans (ongoing over next 12 months).
Pathway to 2030 and Beyond 2030 holistically coordinates offshore electricity generation network planning.
Developing Clean Power 2030 pathways, balancing services reform, zero carbon operation and connections reform under the Clean Power priority.
Strategic Planning includes safeguarding the environment while ensuring system resilience and consumer benefits in regional and whole-system energy plans.

Inclusion & Diversity

Member of Inclusive Employers to embed inclusive practices and provide resources, expert advice and events.
Partnered with Disability Confident to improve recruitment, retention and development for colleagues with disabilities.
We believe our people perform at their best when they can be their true selves… only by embracing diversity, and being a truly inclusive organisation, can we accelerate the delivery of a zero‑carbon energy system.
Explicit commitment to fair representation of all demographics among employees.

Articles

Home

Careers

About Us