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Desktop and Network Support Intern
S&C Electric Company
Support desktop, network, and software issues for 3,000+ global users.
7d ago
Entry-level
Internship
Chicago, IL
Onsite
Company Size
2,900 Employees
Service Specialisms
Engineering
Design
Technical Services
Project Management
Consulting
Turnkey
Sector Specialisms
Commercial
Industrial
Energy
Renewable Energy
Power Quality
Electric Utilities
Grid Automation
Distribution Automation
Role
What you would be doing
equipment installation
technical support
issue analysis
client liaison
documentation
standard work
- Handling: Frequent handling of computer equipment weighing up to 30 lbs
- Facilitate relationships with external organizations regarding technical issues and software functionality.
- Identify and analyze support issues, determining cause, resolution, and potential trends.
- Pulling: Occasional pulling of computer carts
- Install or assist in installing and maintaining technical equipment and software.
- Provide guidance and recommendations regarding the most effective use of technology.
- Follow established standard work and best practices; define new standard work as appropriate.
- Pushing: Occasional pushing of computer carts
- Respond to and prioritize requests for technical support or assistance.
- Prepare/maintain procedural, educational, or related documentation/communications.
What you bring
dell hp
kyocera
windows
computer science
customer service
technical support
- Demonstrated ability to communicate effectively and professionally in all written and verbal communications.
- Experience in a technical support role involving client technology, including but not limited to:
- Walking: Frequent walking of varied distances
- Dell and HP desktops, tablets, and laptops
- Excellent interpersonal and customer service skills.
- Ability to work independently with minimum supervision in a fast-paced environment.
- Currently pursuing a degree in Computer Science, Information Technology, or a related field and good standing
- Reaching: Frequent full range of motion from above the shoulders to below the knees
- Lifting: Frequent lifting of items weighing up to 30 lbs
- Kyocera printers
- Carrying: Frequent carrying of items weighing up to 30 lbs
- Windows 7, 10 and 11
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1909
Founded Year
The company has a century-long history of innovation in electrical distribution solutions.
Millions worldwide
Customers Served
Ensures safer, more reliable, and efficient power delivery to a global customer base.
- Specializes in providing advanced power grid solutions for utilities, industries, and infrastructure.
- Offers products and services for power reliability, automation, and smart grid technology.
- Focuses on helping clients enhance their electrical infrastructure while minimizing downtime and maximizing performance.
- Known for pioneering work in integrating renewable energy sources into the grid.
- Long history of creating breakthrough technologies to improve grid resilience and energy efficiency.
- Has a global presence, providing expertise in the energy, utility, and industrial sectors.
100% ESOP
Employee Ownership Since 2012
The company has been 100% employee share-owned (ESOP) since 2012, fostering a culture of ownership and teamwork.
11 Years Tenure
Average U.S. Team Member Tenure
U.S. team members have an average tenure of 11 years, which is significantly higher than the manufacturing industry average.
Top Workplace
Consistently Ranked
Ranked as a Top Workplace for six years in Chicago and four years in the USA Today Top 100.
- Personal Integrity
- Respect for People
- Commitment to Excellence
- Responsible Stewardship
- Regular anonymous employee feedback, merit-based pay, awards programs, extensive career development and leadership training
- Earned culture badges for Innovation, Purpose & Values, Leadership, Work-Life Balance, Compensation & Benefits
Net-zero by 2050
Greenhouse Gas Emissions Target
Commitment to achieving net-zero greenhouse gas emissions across all scopes by 2050.
78% reduction
GHG Emission Intensity
Significant reduction in greenhouse gas emission intensity since 2014 baseline.
81% reduction
GHG Emission Intensity
Updated figures showing an 81% reduction in greenhouse gas emission intensity since 2014 baseline, reported in November 2024.
B score
CDP Climate Change Survey
Achieved a B score in the CDP 2023 Climate Change survey, reflecting strong sustainability performance.
- Three U.S. buildings LEED-certified; new 275,000 sq ft Palatine facility designed for LEED and EV charging.
- Interim targets: reduce natural gas use by 30% by 2030 vs 2014; reduce SF₆ gas emissions by 89%; Scope 1 net zero roadmap shows 95% reduction by 2040–2050.
- 100% of global electricity for manufacturing powered by renewables since 2020.
- Purchased RECs since 2012; zero Scope 2 market-based emissions since 2020.
- Awarded SSCA Responsible Supply Chain Case Study Award 2024 and Landfill-Free Initiative 2023 for decarbonization and waste-management leadership.
Top Ranked
Workplace Recognition
Ranked as a top workplace in the U.S. and Canada across general and manufacturing categories.
- Annual tracking and reporting of DE&I progress, with global workforce goals
- Recruitment through partnerships with diverse suppliers (minority‑ and woman‑owned, local, small businesses)
- Country‑level recognition in Canada: Best Workplaces in Ontario, Canada’s Best Workplaces in Manufacturing
- Culture built on inclusive environment where team members can bring authentic selves and share unique ideas
- No gender statistics publicly available
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