Technical Supervisor

Description

The Technical Supervisor will lead a team of trade operatives, coordinating work schedules, supervising on‑site activities and ensuring compliance with health and safety standards. The role serves as a key liaison between residents, contractors, the planning team and management to maintain high‑quality maintenance and repair of Riverside’s housing stock.

• Manage and supervise a team of tradespeople including plumbers, carpenters, wet trades and other maintenance staff.
• Coordinate daily work schedules with the planning team to ensure timely completion of works.
• Monitor and control work undertaken within a geographic or property type contract area, including pre- and post-inspections.
• Mentor operatives and trainees to ensure health and safety guidelines are met.
• Monitor progress and completion of works by operatives and subcontractors per group policies and procedures.
• Manage operatives and subcontractors to ensure compliance with company standards of performance, customer service, and health & safety.
• Maximise contract performance against KPIs, minimise defaults and penalties, and ensure high customer service levels.
• Control costs of people hours, equipment, vehicles, stock and tools to minimise waste and avoidable expenditure.
• Obtain sign‑off for expenditure and identify cost‑effective service delivery options.
• Produce performance reports against contract/workstream requirements.
• Conduct pre‑, work‑in‑progress and post‑inspections to ensure first‑time quality.
• Conduct one‑to‑ones to identify and implement training and development needs.
• Manage workloads, operative performance and costs; take action on under‑performance.
• Provide technical guidance and support to tradespeople, planning and customer service teams.
• Foster good relationships with residents, addressing concerns or complaints promptly and professionally.
• Collaborate with management to develop maintenance strategies, budgets and schedules for the workstream.
• Ensure health and safety requirements are followed, conducting risk assessments as needed.
• Participate in out‑of‑hours rota for repairs and maintenance services regularly.

Requirements

Riverside encourages candidates who share its values to apply, even if they do not meet every essential criterion, and asks that a current CV and covering letter be attached. While applications are accepted from anyone with legal permission to work in the UK, the company will not be able to sponsor new work permits.

• Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
• Trade qualification in a relevant field and experience in working within relevant workstream (e.g., trades - plumbing, carpentry; work stream – responsive repairs, damp & mould, voids, planned & complex repairs).
• Knowledge of building construction and maintenance.
• Experience working with contractors and managing performance against SLAs.
• Strong understanding of health and safety regulations.
• Excellent organizational and time‑management skills; ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills; ability to liaise effectively with internal teams, contractors, and tenants.
• Ability to work under pressure and meet deadlines while maintaining high quality and compliance.
• Ability to solve problems effectively and efficiently.
• Leadership and people management skills.
• Attention to detail and commitment to high quality work.
• Strong negotiation skills for managing contractors and resources.
• Full driving licence.
• Health and safety certification (e.g., NEBOSH, IOSH).
• Willingness to participate in ongoing training and professional development.

Benefits

Technical Supervisor – permanent full‑time role based in Arlington, London, with a salary of £45,276.59 per annum. The position follows a Monday‑Friday hybrid working pattern, 40 hours per week.

Riverside is a 90‑year‑old housing association that revitalises neighbourhoods and supports communities across the UK, managing over 75,000 affordable and retirement homes. Its services span homelessness assistance, social care, employment support and retirement living.

Employees enjoy a competitive compensation package, generous pension, paid holidays and flexible working options, as well as investment in learning, personal development and technology, alongside a wide range of additional benefits.

The organisation is committed to diversity and inclusion, fostering a workplace where all individuals are respected and empowered. Riverside operates a Disability Confident and Ethnic Diversity guaranteed interview scheme for candidates who meet the minimum role requirements.

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.

Training + Development

Interview process

Visa Sponsorship

Security clearance