Bentley Software Support Analyst

Description

• Prioritizes and organizes work effectively in a high volume, fast paced environment.
• Works with Bentley (vendor) support as needed, licensing, account interaction.
• Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.
• Develops automation scripts for maintenance and routine activities.
• Performs Application deployment, maintenance, turnover, and version management.

Requirements

• Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
• BS degree in Information Technology or related civil design field.
• Maintains a positive disposition and outlook as well as a professional image.
• 5+ years Bentley administrator or support experience
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.
• Ability to communicate technical concepts and issues in layman’s terms.
• Azure Virtual Desktop experience
• PowerShell experience.
• AS degree in Information Technology/related field or equivalent combination of education and experience.
• Microsoft SCCM & Intune experience.
• Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
• 2+ years of Helpdesk, PC Support, and customer experience.
• Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance