Dispatcher at Auckland Council in Auckland, Auckland, New Zealand | NZD60,216-62,000 | Kablio
Kablio AI
Board
You
Apply Now
Save Job
About us
Talk to us
Privacy
Terms & Conditions
Popular Jobs
Blog
Engineering & Design
Management
Trades & Technicians
Jobs in London
Receptionist
General Operative
Marketing
Data Analyst
Cleaner
Customer Service
Project Manager
Executive Assistant
Electrician
Kablio AI
If you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio
Dispatcher
Auckland Council
Auckland Council governs and manages Auckland's local services, facilities, and community needs.
Manage customer service requests, dispatch jobs, ensure compliance, and prioritize tasks.
7 days ago ago
NZ$60,216 - NZ$62,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Auckland, Auckland, New Zealand
Onsite
Company Size
10,000 Employees
Service Specialisms
Urban Planning
Community Engagement
Environmental Management
Waste Management
Parks and Recreation
Transport Services
Building Consents
Public Health
+17 more
Sector Specialisms
Transport
Infrastructure
Urban Regeneration
Buildings
Environmental Management
Stormwater Treatment
On-site Wastewater Systems
Water Quality
+17 more
Role
Description
job monitoring
compliance management
customer service
business improvement
risk prioritisation
task escalation
Monitoring and managing the progress of jobs from initiation to completion
Ensuring compliance with local government regulations and safety protocols for field staff
Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management
Rotating 10 hour shifts, 4 days work and 3 days off
Contributing to business improvement initiatives and enhancing service delivery
Prioritising tasks based on risk assessment and escalating stalled jobs as necessary
Requirements
5+ years
customer experience
risk prioritisation
stakeholder collaboration
fast ops
business admin
High-level customer experience
A minimum of 5 years proven experience in the delivery of customer service
Experience implementing risk-based prioritisation procedures for service requests
Demonstrated effective collaboration with diverse stakeholders to achieve shared objectives
Experience coordinating fast paced customer service operations
Relevant qualification e.g. business administration or extensive relevant industry experience is desirable
Benefits
9 months full-time, fixed term opportunity
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
People also searched
Customer Service Jobs in Central Auckland New Zealand
General Admin & Support Jobs in Central Auckland New Zealand
Business Support Admin Jobs in Central Auckland New Zealand
Office Administrator Jobs in Central Auckland New Zealand
Administrative Assistant Jobs in Central Auckland New Zealand
Operations Administrator Jobs in Central Auckland New Zealand
Customer Service Jobs in North Auckland (North Shore) New Zealand
General Admin & Support Jobs in North Auckland (North Shore) New Zealand
Share this job
Company
Overview
2010
Year Established
The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.
Over 1 Million
Impact Metrics
The Council's services affect over 1 million residents annually.
10 Years
First Decade Impact
In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.
Large-Scale
Urban Renewal Projects
Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.
The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
The Council’s work delivers everything from parks and libraries to waste management and housing.
Notable projects include the development of public transportation networks and enhancing green spaces.
Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.
Culture + Values
Atawhai | Kindness, generosity
Kotahi | Strength in diversity
Auaha | Creativity, innovation
Pono | Integrity
Taonga tuku iho | Future generations
Environment + Sustainability
50% by 2030
Greenhouse Gas Reduction
Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.
Net Zero by 2050
Emissions Goal
Aim to achieve net zero emissions by 2050, aligning with global climate targets.
94% Reduction
Per-Capita Emissions
Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.
50% to 94%
Decarbonisation Pathway
Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.
Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
Promote reforestation and sustainable land-use practices to enhance carbon capture.
Transition to electric vehicles and zero-emission public transport systems.
Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.
Inclusion & Diversity
Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
Diverse advisory panels reflect strategic commitment to culturally responsive policymaking
Articles
Careers at Auckland Council
Auckland Council Projects
Sustainability at Auckland Council
Auckland Council News