Field Service Technician

Description

• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Represent Plug Power in a professional manner at all times and in all interactions
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Providing on-call and emergency support service to customers as required
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Maintenance and service of fuel cells at customer sites.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.

Requirements

• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• Ability to work independently
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Excellent verbal and written communication skills
• Punctual and reliable
• Formal training and education may be also considered in lieu of direct experience
• Creativity in solving technical problems
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Minimum high school diploma or equivalent with technical electrical coursework
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power
• Exceptional time management skills with the ability to handle multiple tasks
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• General mechanical aptitude is required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance