Electronic Security Systems Help Desk Technician (Job Number: 1348) at Johnson Controls in Springfield, VA | USD34-45 | Kablio

Role

Description

ticket management

weekly reporting

badge programming

camera settings

c‑cure

xprotect

We are seeking an Electronic Security Systems Help Desk Technician to join our federal team at our DEA Headquarters / Springfield, VA location. This role is seated at the help desk and is responsible for supporting the DEA’s access control and video surveillance systems through ISPA’s ticketing system. You will be the first point of contact for resolving

Monitor and respond daily to submitted C
Provide weekly reporting on ticket status, common issues, and resolution times.
Document troubleshooting steps, resolutions, and updates in the ticketing system.
Acknowledge receipt of tickets and gather additional information from end users.
Configure and modify badge programming, monitor views, and camera settings.
Maintain a detailed log of help desk activities.
C-Cure 9000 and Milestone XProtect issues, ensuring smooth operations across DEA facilities within the National Capital Region.
Close completed tickets and escalate unresolved issues to the COR weekly.

Requirements

c‑cure

xprotect

secret clearance

it degree

documentation

customer service

Travel Required: Minimal – occasional travel to DEA facilities within the National Capital Region (NCR) as required

Familiarity with security network equipment (encoders, decoders, recording servers).
Software House Level 2 C-Cure 9000 Installer/Maintainer Certification
Strong documentation and troubleshooting skills.
C-Cure 9000 (v3.0 or higher)
Milestone XProtect Corporate (2022 or higher)
Experience working in a federal or highly regulated security environment.
iSTAR Door Controller hardware, Recording Servers, encoders, and decoders
Active/current Secret Clearance (must be maintained throughout employment).
Technical certification or degree in IT, electronics, or security systems (preferred but not required).
Milestone XProtect Corporate (2022 or higher) video management systems
Hands-on experience with:
C-Cure 9000 (v3.0 or higher) access control systems
Strong communication and customer service skills in a help desk setting.

Benefits

Vacation: 3 weeks of paid vacation per calendar year, plus standard holidays, 5 days sick leave, 3 floating holidays

Compensation: $34.00 - $45.00 / hour. (Compensation based on experience and qualifications)

Benefits: Eligible for benefits on first day of employment

Cure and Milestone help tickets.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

ticket management

weekly reporting

badge programming

camera settings

c‑cure

xprotect

Monitor and respond daily to submitted C
Provide weekly reporting on ticket status, common issues, and resolution times.
Document troubleshooting steps, resolutions, and updates in the ticketing system.
Acknowledge receipt of tickets and gather additional information from end users.
Configure and modify badge programming, monitor views, and camera settings.
Maintain a detailed log of help desk activities.
C-Cure 9000 and Milestone XProtect issues, ensuring smooth operations across DEA facilities within the National Capital Region.
Close completed tickets and escalate unresolved issues to the COR weekly.

Requirements

c‑cure

xprotect

secret clearance

it degree

documentation

customer service

Travel Required: Minimal – occasional travel to DEA facilities within the National Capital Region (NCR) as required

Familiarity with security network equipment (encoders, decoders, recording servers).
Software House Level 2 C-Cure 9000 Installer/Maintainer Certification
Strong documentation and troubleshooting skills.
C-Cure 9000 (v3.0 or higher)
Milestone XProtect Corporate (2022 or higher)
Experience working in a federal or highly regulated security environment.
iSTAR Door Controller hardware, Recording Servers, encoders, and decoders
Active/current Secret Clearance (must be maintained throughout employment).
Technical certification or degree in IT, electronics, or security systems (preferred but not required).
Milestone XProtect Corporate (2022 or higher) video management systems
Hands-on experience with:
C-Cure 9000 (v3.0 or higher) access control systems
Strong communication and customer service skills in a help desk setting.

Benefits

Vacation: 3 weeks of paid vacation per calendar year, plus standard holidays, 5 days sick leave, 3 floating holidays

Compensation: $34.00 - $45.00 / hour. (Compensation based on experience and qualifications)

Benefits: Eligible for benefits on first day of employment

Cure and Milestone help tickets.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)