Fire Alarm Technician

Description

• Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
• Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes.
• Ensure that all installations and repairs comply with relevant codes, standards, and company policies.
• Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
• Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
• Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
• Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
• Keep detailed logs of client interactions and service history for ongoing client support and reference.
• Adhere to all safety protocols and industry regulations while working on alarm systems.
• Install, configure, and test alarm systems, including fire alarms and related equipment, according to company standards and client specifications.
• Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.
• Stay updated on industry trends, new technologies, and best practices related to alarm systems.
• Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems.
• Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.

Requirements

• Technical certification or training in alarm systems, electronics, or a related field is preferred.
• Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
• Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
• 3+ years of experience as an alarm technician or in a similar technical role, with hands-on experience in installing and servicing alarm systems.
• Basic knowledge of AC/DC circuitry, associated low voltage systems.
• High school diploma or equivalent.
• Basic knowledge and experience with Electrical Systems and Alarms.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• NICET certification or training in alarm systems, electronics, or a related field is preferred.

Benefits

• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Potential for a sign-on bonus
• Employee Ownership Program
• 7 Paid Holidays annually
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company-paid training programs and on-the-job training.
• Weekly paychecks
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Potential for a $7500 Sign on bonus for experienced technicians ***
• Uniform and boot allowance
• Pay progression based on performance and NICET certification advancement
• Tele-health services if healthcare coverage is elected
• Company cell phone and IT tools

Training + Development

Interview process

Visa Sponsorship

Security clearance