Develops and supplies high‑tech heavy machinery and equipment across engineering and agriculture sectors.
➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
➤ Lead department development, including recruitment, training, and performance management of team members.
ZOOMLION is seeking for an experienced and detail-oriented Service Management Manager to join our team in Dubai, UAE. This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
✔️ Bachelor’s degree in Business Administration, Operations Management, or a related field.
✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
✔️ Strong analytical and problem-solving skills with a proactive mindset.
✔️ Excellent coordination, communication, and leadership skills.
✔️ Proficiency in service management tools and MS Office applications.
✔️ With valid UAE driving license