IT Help Desk Associate at Radiant Industries in El Segundo, CA | Kablio

Role

Description

technical support

jira management

documentation

onboarding

inventory management

project collaboration

Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
Manage the support request software system (Jira) to ensure timely and effective issue resolution.
Develop and maintain documentation and processes as the company scales.
Provide smooth and effective onboarding and offboarding for all employees and contractors.
Collaborate with other members of IT to complete user-facing projects.
Maintain IT inventory, including workstations and accessories.

Requirements

detail-oriented

communication

2+ years

office 365

intune

windows

Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.
Excellent and effective verbal and written communication.
2+ years in a help desk, IT associate, or similar industry position.
Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
Experience with troubleshooting macOS and Linux.
1+ years in a help desk, IT associate, or similar industry position.

Benefits

Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.
Medical: 100% premium coverage for base Silver level plan for employee + 50% premium coverage for dependents. Platinum plans available.
Daily catered lunch. Free snacks and drinks.
Beautiful El Segundo headquarters close to the Pacific Ocean.
Dental: 100% premium coverage for top tier plan (including orthodontia) + 50% for dependents.
Flexible PTO policy. Remote workday allocation.
One Medical: Sponsored memberships for eligible employees and their dependents.
Company and team-bonding events, happy hours and in-person camaraderie.
Vision: 100% premium coverage for top tier plan + 50% for dependents.
Stock: Substantial incentive stock plan for all full-time employees.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

Information not given or found

Company

Overview

Founded with a mission to revolutionize clean energy solutions through advanced nuclear reactor technology.
Focuses on developing compact, efficient, and scalable nuclear reactors for a sustainable future.
Radiant Industries is at the forefront of modern nuclear power innovation, pioneering next-gen reactor designs.
Their reactors are built for flexibility, safety, and environmental responsibility, making them ideal for diverse energy needs.
The company has attracted significant investment, helping to drive forward its ambitious projects in the nuclear sector.
Typically engages in projects involving energy infrastructure, nuclear reactor development, and clean energy solutions.
Radiant Industries stands out for its commitment to providing clean, reliable power through cutting-edge nuclear technology.

Culture + Values

We value hard work, collaboration, and integrity.
We are committed to delivering high-quality solutions.
Innovation drives our approach to solving energy challenges.
We believe in empowering employees and fostering professional growth.
Safety is our top priority in every aspect of our work.

Environment + Sustainability

2050

Net-Zero Target

Aim to achieve net-zero emissions by a specific year, demonstrating commitment to carbon neutrality.

Focus on advancing nuclear technology to provide clean and sustainable energy.
Support carbon-neutral operations and continuously work to improve energy efficiency.

Inclusion & Diversity

Articles

Conceptual Design Review of Kaleidos Microreactor

Safety Design Strategy Approval

FEEED Program Partnership

Role

Description

technical support

jira management

documentation

onboarding

inventory management

project collaboration

Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
Manage the support request software system (Jira) to ensure timely and effective issue resolution.
Develop and maintain documentation and processes as the company scales.
Provide smooth and effective onboarding and offboarding for all employees and contractors.
Collaborate with other members of IT to complete user-facing projects.
Maintain IT inventory, including workstations and accessories.

Requirements

detail-oriented

communication

2+ years

office 365

intune

windows

Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.
Excellent and effective verbal and written communication.
2+ years in a help desk, IT associate, or similar industry position.
Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
Experience with troubleshooting macOS and Linux.
1+ years in a help desk, IT associate, or similar industry position.

Benefits

Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.
Medical: 100% premium coverage for base Silver level plan for employee + 50% premium coverage for dependents. Platinum plans available.
Daily catered lunch. Free snacks and drinks.
Beautiful El Segundo headquarters close to the Pacific Ocean.
Dental: 100% premium coverage for top tier plan (including orthodontia) + 50% for dependents.
Flexible PTO policy. Remote workday allocation.
One Medical: Sponsored memberships for eligible employees and their dependents.
Company and team-bonding events, happy hours and in-person camaraderie.
Vision: 100% premium coverage for top tier plan + 50% for dependents.
Stock: Substantial incentive stock plan for all full-time employees.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

Information not given or found