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Technical Support - Utility
Siemens
Provide technical support and troubleshooting for Siemens inverter and energy storage solutions.
7d ago
$66,220 - $113,520
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
San Antonio, TX
Onsite
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
technical support
troubleshooting
issue tracking
process improvement
vendor coordination
corrective actions
- Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
- Provide frequent updates to all stakeholders during the correction steps for the customer
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
- Respond promptly and professionally to customer inquiries and complaints
- Build a positive customer experience by working closely with Development, Sales and Quality Assurance
- Work closely with field service teams and vendors to align on materials and methods of correction
- Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
- Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
- Work with our factories and quality teams to develop and implement corrective and preventive actions
What you bring
3+ yrs
bachelor's
sap
salesforce
leadership
project management
- 3+ years’ experience working in energy storage, solar, utilities
- Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
- Bachelor’s degree
- High level computer skill (SAP and/or Salesforce experience a plus)
- Strong verbal skills to aid in customer communications
- Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Project Management skills with excellent Business acumen
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
- The company drives progress with solutions in electrification, automation, and digitalization across industries.
- With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
- Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
- Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
- It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
- Transforming how industries use digital technology to optimize operations and tackle global challenges.
- Leading change is a team effort
- Our people are enthusiasts with diverse backgrounds, skills and interests
- Every individual is valued
- Ownership – empowering employees to take responsibility
- Collaboration – leveraging unique strengths to find creative solutions
- Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
CO₂-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
- Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
- Own‑operations net‑zero by 2030
- Value‑chain (Scope 3) target: 30% reduction by 2030
- €650 million invested in decarbonization efforts by 2030
- 100% EV fleet (EV100) by 2030
- 100% net‑zero buildings (EP100) by 2030
- Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
- Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
- Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
- Landfill waste down ~12%; recycling share of total waste 84%
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
- DEGREE strategic framework includes 'Equity' as a measurable field of action
- Global Equity program focuses on equal rights in hiring and internal promotion processes
- SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
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